Experience

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  Datakey marketing services

  May 2006 - Oct 2008

  Market surveyor

  Identified a pool of qualified clients based in Australia for holiday and travel leisure packages.

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  Iqor

  Oct 2009 - Mar 2011

  Credit collections manager

  Supervised and trained a team of Collections Specialists, ensuring they adhered to ethical collection practices and departmental procedures.Utilized advanced collection tools, such as predictive dialers, preview dialers, and other technologies, to effectively manage a high volume of inbound and outbound calls (average 200 per day), consistently meeting or exceeding established performance goals.Negotiated and secured optimal payment arrangements for delinquent loans and accounts, adhering to company policies and regulations while maintaining professionalism and positive customer interactions.Documented all account interactions and loan negotiations accurately and comprehensively, following departmental procedures and ensuring data integrity for efficient case management. Show less

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  Freelance

  Jan 2010 - Mar 2014

  Administrative support specialist

  Enhanced website visibility through SEO implementationIntegrated relevant keywords and tags into website copy, optimizing search engine ranking and improving discoverability for customer websites and products.Streamlined administrative tasks and provided customer supportManaged a variety of administrative functions, including preparing sales materials, setting up training programs, processing expense reports, and responding to customer inquiries via phone and email.Content creation for e-commerce platformsDeveloped engaging website content, including articles and product descriptions, to inform and persuade online shoppers. Show less

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  Living stone international school inc.

  Mar 2013 - Aug 2013

  K-12 teacher

  Collaborated with students to establish clear and age-appropriate expectations, fostering a safe and supportive classroom environment.Nurtured positive relationships with children and parents, building trust and open communication to support each child's unique needs.Orchestrated engaging learning experiences, designing and implementing a variety of lessons, play activities, breaks, and meals that catered to diverse learning styles and interests, fostering a love for learning in students. Show less

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  Padlet

  Feb 2014 - now

  Successfully managed inquiries and provided timely and effective support to over 50million users as the sole support specialist of a six-person startupAchieved notable results, including maintaining an average response time of under 24 hoursand a 95% customer satisfaction rate, by managing a high volume of support tickets acrossmultiple channels, including email, phone, and chat.Maintained a high level of customer satisfaction by ensuring prompt and satisfactory resolutionof customer issues. Show less

  • Customer Operations Manager

    Nov 2024 - now

  • Customer Support Manager

    Feb 2014 - Dec 2024