Experience

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  Albufeira camping

  Jan 1982 - Jan 1987

  Head of the club; receptionist; head of “sherazade bar”; head of swimming pool snack-bar; official i

  Work during school holidays in the summer;I started as a waiter at the self-service (3 months), moving the following year to the pool snack bar, where I was during the summer holidays for 2 consecutive years. The following year, I was responsible for the pool bar.In the remaining years spent by the main bar (Bar Scheherazade), responsible for disco and receptionist.

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  Veredas safaris

  Mar 1988 - Oct 1991

  Operations manager

  Team Leader, responsible for organizing the tour, reservations and the bookings.

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  School of albufeira

  Oct 1989 - Jun 1990

  Teacher of physical and chemistry

  External teacher, responsible for night classes from the 8th, 9th and 10th grade.

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  Alabastro bar

  Jun 1990 - Sept 1990

  Public relations

  Customer acquisition and reception at the bar.

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  Hotel neptuno

  Sept 1990 - Mar 1991

  Supervisor of pos's of time-sharing

  Time-sharing Sales, inviting guests to boat rides on the Tejo river (Lisbon) or night stay at the hotel.

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  Snack-bar of gabinete de estudos olisiponenses (geo)

  Jan 1992 - Dec 1992

  Owner and manager

  The Olisiponenses Studies Office (GEO) mission is to promote the study of Lisbon through various disciplines and ways to encourage the study and research on topics that relate to the city, preserving its memory material and immaterial.In the coffee shop we served breakfast, lunch and snacks.

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  Student association’s bar - school of human kinetics

  Nov 1992 - Dec 1993

  Owner and manager

  Students Bar during the day and live music over night long.Operational management of the bar, with responsibility for purchasing and forecasting of stocks; hire musicians and all staff.

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  Conceito - promoções e publicidade, lda.

  Mar 1994 - Dec 1994

  Public relations / commercial officer

  Advertisement and Promotions Company.Supervision and coordination of promoters, distribution of publicity materials.

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  Lisboa bar

  Jan 1995 - Dec 1996

  Restaurant & bar manager

  Restaurant and cocktail bar with live music.Operational management of the restaurant and bar, with responsibility for purchasing and forecasting of stocks; hire musicians and all staff.

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  Grupo ibersol

  Oct 1997 - Apr 2002

  Management of the restaurants Pasta Caffé Colombo Shopping Center / Pasta Caffé Vasco da Gama Shopping Center / Pasta Caffé Fórum Algarve Shopping e Pasta Caffé Algarveshopping.Ibersol Group is for me a business school!During the 10 years I worked in Ibersol, i grew as a person and professionally very much. Apart from regular training, where the bet on the career development of people is a reality, experience in direct contact with many people stay with us for life.So, in this company I learned to appreciate myself, developing others. That is, the more i teach others, more availability I have to learn through new challenges.The progression was from trainee assistant manager to Coordinating Manager of Restaurants (Area F&B Manager). Before I was Assistant Manager, Assistant Restaurant Manager, Restaurant Manager and Area Coordinator of Restaurants.This progression makes me feel prepared to manage any type of business. That is, I am prepared to manage a factory or any other business. Show less Skills developed: Apart from developing skills of control at a distance, the main goal was the development and training of management teams, focused on the restaurant's manager. Inherently, control of budgetary gaps and implementing of action plans and measures for these abuses. Monitoring and training for restaurant managers: to develop annual budgets and management of quantitative and qualitative results. Management by goals. Development of Managers. Conduct audits of hospitality, quality, service and cleanliness (according to the brand standards). Show less  Skills developed: Training and evaluate managers and section chiefs; Planning of training; Cost Management: food and beverage cost, cost of personnel and overhead expenses (energy and water, maintenance and repair, cleaning and hygiene, communications, travel and accommodation, materials and tools, specialized works, bank commissions and other); Management by goals; Planning of budgets; Qualitative analysis of the development and implementation of action plans for corrective measures: Mystery Customer Audits, Audits of Hygiene and Food Safety, Audits of hospitality, quality, service and cleanliness. Show less Pasta Caffé Restaurant (Colombo Shopping Center- Unit with 80 employés)Skills developed: Management of shifts in the restaurant; Management of people and Schedules; Handling of Complaints; Recruitment and Selection; Management of Daily Production; Inventories; Stocks Management; Comply with and enforce the standards of Food Hygiene and Safety; Comply with and enforce the standards of Health and Safety at Work; Training of workers (on Job); The Performance Assessment (constructive feedback) Show less

  • Area Manager (Food & Beverage Manager)

    Jan 2002 - Apr 2002

  • Restaurant Manager

    Sept 1999 - Dec 2001

  • Deputy Restaurant Manager

    Apr 1999 - Aug 1999

  • Assistant Restaurant Manager

    Apr 1998 - Mar 1999

  • Trainee Assistant Restaurant Manager

    Oct 1997 - Mar 1998
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  Turicopo, lda. - aqualusa restaurant

  Apr 2002 - Jun 2003

  Restaurant manager

   With 250 seats, Luxury restaurant serving shellfish, fish and traditional Portuguese dishes; Responsible for the startup, planning the layout of the restaurant (kitchen, 2 living room, storage, staff areas layout etc.); Menu development; Design and decoration; Budgets; Planning teams of employees (kitchen brigade, waiters and management teams).

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  Grupo ibersol / yum! brands, inc.

  Jul 2003 - Jan 2008

  Area manager (food & beverage manager)

  (www.ibersol.pt) (www.yum.com)» The IBERSOL GROUP operationalizes own brands and brands from the company YUM!YUM! Brands, Inc., together with its subsidiaries, operates quick service restaurants in the United States and internationally. The company develops, operates, franchises, and licenses a system of restaurants, which prepare, package, and sell various food items, as well as operates Chinese casual dining concept restaurants. Its restaurants specialize in chicken, pizza, and Mexican-style food categories. As of October 09, 2012, the company operated 38,000 restaurants in 120 countries and territories under the KFC, Pizza Hut, and Taco Bell brands. It also operates approximately 450 casual dining concept restaurants in China. The company was formerly known as TRICON Global Restaurants, Inc. and changed its name to YUM! Brands, Inc. in May 2002. YUM! Brands, Inc. was founded in 1997 and is headquartered in Louisville, Kentucky. Responsible for Consumer Sales (USD 32M revenues), managing both hardware and supplies categories across direct channels and second tier accounts; » “My” brands were Pasta Caffé and Pans & Company, Responsibility for the following units: Pasta Caffé Algarveshopping; Pasta Caffé Fórum Algarve; Pasta Caffé Parque Atlântico (Azores); Pans & Company Algarveshopping; Pans & Company Fórum Algarve; Pans & Company Vilamoura; Pans & Company Albufeira.» Startups and running restaurants. I took restaurants since its: Planning - layout of the restaurant (kitchen, living room, storage, staff areas layout etc.); Design and decoration; Budgets; Planning teams of employees (kitchen brigade, waiters and management teams); Construction - Monitoring of works; Improve the results (KPI’s) of the existing underperforming restaurants; Monitor and audit the correct application of standards of brands and H.A.C.C.P.(Hazard Analysis and Critical Control Points); Monitoring and development of store managers and their team.. Show less

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  Mónica & barreto, lda.

  Feb 2008 - May 2009

  Area manager (f&b manager)

  » Responsibility for the restaurants O Fernando, O Alfredo, Oásis, XL and Buhba Bar;» Recruiting, interviewing and selection of management teams and employees;» Responsible for implementation of Hazard Analysis and Critical Control Points (HACCP), in conjunction with the company Ative and Johnson Diversey;» Development of menus (its constitution and fact sheets; Graphical presentation and design; evaluation of menus -menu engineering; Improvement of results in the food cost);» Control of budgetary gaps and implementing of action plans and measures for these abuses. Show less

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  Azul e carmim, lda

  Jun 2009 - Jun 2012

  General manager

  Representative for the Algarve (southern Portugal) of three international brands of childcare: » Keptin Jr. (www.teddykompaniet.se)» Teddykompaniet (www.keptin-jr.com)» and Suavinex (www.suavinex.com)> My customers were childcare stores and pharmacies.

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  Mercado dos paladares, lda

  Sept 2011 - Dec 2012

  General manager

  If the idea of a restaurant within a stand of cars does not sound particularly inviting, think twice when you see the elegant and taste the food of Spazio Dual City Caffè. Passing by Alfa Romeo and Lancia, arrives at the coffee area where you can enjoy a lunch buffet with such a diversity of dishes that vary every day. » Responsible for the global management of the company and the operational management of the restaurant.» Full control over marketing mix variables.Se a ideia de um restaurante dentro de um stand de automoveis não lhe soa particularmente convidativo, pensará duas vezes quando vir o espaço elegante e saborear a comida do Spazio Dual City Caffè. Passando por Alfa Romeos e Lancias, chega-se à zona do café onde pode desfrutar de um almoço buffet com pratos que variam todos os dias. Show less

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  Escola superior de hotelaria e turismo do estoril

  Sept 2011 - Jul 2012

  Guest teacher

   Subject teacher: Business initiative and Entrepreneurship; My pupils were students of the third year of cooking, the third year of Waiter and third year of Hospitality and Tourism Operations.

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  Grupo petrotec angola

  Feb 2013 - Aug 2014

  Catering business in Angola» Brand service standards and of hygiene and food safety definition (HACCP), purchasing policy and concept redefinition. » Professional categories organization and career development program. » Responsible for the global management of the company and the operational management of the restaurant.» Catering business startups. Catering business in Angola» Brand service standards and of hygiene and food safety definition (HACCP), purchasing policy and concept redefinition. » Professional categories organization and career development program. » Responsible for the global management of the company and the operational management of the restaurant.» Catering business startups.

  • Brand Manager

    Feb 2013 - Aug 2014

  • Brand Manager

    Feb 2013 - Aug 2014
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  Grupo sol maior food service

  Aug 2014 - Dec 2015

  Country brand manager

  Integration through BFFC Group, in Rio de Janeiro | Brazil (2 months) (www.bffc.com.br).Ensure the operations and the brands standards; Development of catering businesses; People's restructuring (career plans, profile role and responsibilities); Definition and implementation of performance bonuses based on KPI's for each business;International negotiations for new brands;Import of raw materials .Catering business start-ups in Angola.

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  Aromainvest, lda.

  Sept 2015 - Dec 2018

  GENERAL MANAGER / FOOD & BEVERAGES GENERAL MANAGERCatering business in Angola (www.aromas.co.ao) Developing catering businesses and start-ups in Angola.  Uplifting operations and brands standards. Involved in restructuring career plans, profile, role and responsibilities.  Organised professional categories and career development programme. Defining and implementing performance bonuses based on KPIs for each business. Catering business in Angola (www.aromas.co.ao) Developing catering businesses and start-ups in Angola.  Uplifting operations and brands standards. Involved in restructuring career plans, profile, role and responsibilities.  Organised professional categories and career development programme. Defining and implementing performance bonuses based on KPIs for each business.

  • General Manager

    Sept 2015 - Dec 2018

  • General Manager

    Sept 2015 - Dec 2018
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  Josipa

  Oct 2016 - now

  General manager

  Definição do conceito e desenvolvimento da marca/ cadeia de restaurantes “Cantinho do Churrasco”. Organização de toda a gestão operacional da marca: Conceito, Oferta de Menus, Fichas Técnicas, Preços de Venda, Inovação e Desenvolvimento de Iguarias, Gestão de Desperdícios, Stocks Necessários (Stock Mínimo e Stock máximo), Rotação de Stocks, Política de Compras e Seleção de Fornecedores, Definição de Critérios para Selecionar Fornecedores, Definição de Critérios para o Planeamento de Encomendas, Definição de Critérios e Cuidados a ter na Receção de Mercadorias, Armazenagem e Inventários, O que fazer para Prevenir Roubos, Desperdícios e Quebras, Definição da Confeção (quadros de especificações e instruções operatórias), Definição e Estandardização do Serviço, Avaliação de Menus (menu engineering), Popularidade e Rentabilidade do Menu. Plano e Gestão Comercial: Estudo de Mercado (análise SWOT), Análise da Concorrência Local, Folheto Institucional da marca, Promoção das Vendas e Plano de Atividades, Promoção e Ideias Promocionais, Análise de Proveitos, Custos e Resultados, Orçamentos Anuais (mensais, diários, turno e ponto de venda), Previsão de Vendas, Análise e Detalhe das Vendas (Histórico de Vendas: Evolução das Vendas e Transações, Consumo Médio Por Refeição, Vendas por Momentos de Consumo), Gestão de Recursos Humanos: Definição de prémios de incentivo com base em KPIs (Key Performance Indicators). Reestruturação das categorias profissionais, evoluções de carreira, tempos mínimos de permanência em cada categoria profissional, salários e equipas de gestão. Redação de Perfis de Competência e Responsabilidades para todas as categorias profissionais. Definição do “Ciclo da Formação”, baseado na certificação da formação por posto de trabalho, avaliações de desempenho e avaliações de potencial. Direção Administrativa e Financeira. Startup de negócios de restauração (1 + 5 localizações novas em construção com previsão de abertura em Abril, Maio e Setembro de 2018). Show less

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  Freixotur, lda.

  Jan 2019 - now

  Chief general manager | quinta do mel & quinta do freixo
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  Quinta do mel

  Jan 2019 - Oct 2024

  Chief general manager

  www.saia.pt