Experience

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  Vine furniture company

  Jun 2017 - Jul 2022

  Assistant manager

  ■ Demonstrated commitment to the organization’s core principles of providing a quality product, superior customer service, and free delivery. ■ Cultivated and developed strong relationships with customers, fostering loyalty and repeat business. ■ Managed incoming inventory, ensured organized storage, and facilitated on-time outbound deliveries for optimal operational efficiency.

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  Mercedes-benz u.s. international, inc.

  May 2023 - Dec 2023

  Supply chain co-op student

  ■ Formed and maintained strong relationships to ensure 13 North American suppliers established a steady flow of 155 new replacement parts which were required to be distributed to global market regions before vehicle launch.■ Utilized SAP, IMS, and internal systems to efficiently retrieve and manage order information, demonstrating proficiency in navigating the systems, and ensuring accurate and timely processing of 423+ urgent parts.■ Developed a comprehensive spare parts tracker between commodities to streamline data, document important updates, synchronize monitoring, and track materials.■ Collaborated with team members to observe the inbound receiving process, leveraged data collection and root cause analysis, then implemented an optimized process that reduced receiving time by 50-70%.■ Led weekly alignment meetings with global stakeholders in over 130 countries and provided strong visibility to customer inquiries daily.■ Resolved and expedited urgent delivery challenges through manual procurement preventing 11 buyback scenarios, assuring customer satisfaction and a strong brand reputation.■ Monitored quality defects as communicated by global markets at the fault of the supplier, and then administered applicable charges to the supplier(s) for non-conformance material, totaling $254,168.■ Incorporated SAP raw data, pivot tables, and advanced formulas into Power BI to create integral data visualization tools that reported multiple key performance indicators.■ Prepared and delivered informative presentations to upper management following each rotation that summarized the scope of projects, highlighted performance, and demonstrated proficiency in a fast-paced environment. Show less

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  Dal-tile llc

  Apr 2024 - now

  Resource planner