Experience

• 

  The reagor springs, inc

  Jan 1999 - May 2007

  Assistant manager

  • Improved overall sales by developing pricing structures to motivate sales.• Managed: bookkeeping, scheduling, reporting, banking, and customer service.• Collaborated with vendors to improve store sales, and planned promotions.

• 

  Unlimited events & marketing

  Aug 2004 - Dec 2009

  Field marketing manager

  • Managed marketing projects for company clients Western Union and World TV.• Surveyed and created reports about potential marketing locations in Texas.• Recruiting and interviewing team members.• Scheduling employee and scheduling events.• Managed payroll and logistics such as supplies, travel arrangements.• Surveyed potential event locations.• Created post event reports and presentations.• Managed events budgeting and expense tracking.

• 

  Ads alliance data systems, inc

  May 2007 - Aug 2007

  Customer service representative (csr)

  • Completed the training program for Direct Energy Electric service provider.• Worked under the supervision of a Team Development Leader (TDL)• Handled inbound calls for electric utility customers.• Created billing payment plans and resolved customer electric disconnects.• Setup new customer accounts and collected phone payments.• Received "World Class Awards" for scoring high on company calls monitoring.

• 

  Ames teague joint venture

  Aug 2007 - Aug 2010

  Assistant manager

  • Assisted with customer service, employee scheduling, banking deposits, data entry.• Digitized business documentation and paperwork.• Created excel sheets and data analysis reports.• Created a feedback system to monitor customer satisfaction.• Served as a part time cashier when needed.• Monitored computer systems and preformed updates.• Installed surveillance systems and gave training to management and employees.• Preformed PC and networking maintenance.

• 

  Ridgemont parking systems inc.

  Aug 2010 - Feb 2016

  • Managing a business serving the UT Arlington campus with over 34,000 students• Developed marketing strategies to increase sales.• Setup and monitor online and onsite membership sales• Organized maintenance projects and negotiated costs with vendors.• Prepared reports, surveys and conducted special projects.• Established company website and social media networking presence on major networks such as Facebook, Twitter, LinkedIn, Google Plus and Google Maps.• Monitored customer service, and problems to ensure high customer satisfaction.• Train, supervise, counsel, schedule and evaluate staff.• Monitoring and maintaining low operational overhead.• Implemented IT systems to reduce operational costs.• Maintained excellent relations with UT Arlington administration and students.• Organized VIP parking services for UT Arlington campus.• Ensure company compliance with regulations. Show less • Initiated and implemented improvements in all areas of IT functions.• Provided support for Win XP/7/8, Office 2003-2013, desktop applications.• Wi-Fi and LAN networks, surveillance systems and iPhone configuration.• Performed software installations and upgrades for Windows, Microsoft office.• Updates, antivirus, printer software and desktop applications.• Repaired, upgraded and replaced PC hardware such as CPU upgrade, CPU fans.• Upgraded memory, Hard drives, video card, sound cards and Network cards.• Installed wire and wireless networks including hubs, switches, routers and NAS.• Performed backups such as hard drive cloning, remote backup and local backup.• Installed and maintained CCTV surveillance systems for onsite and mobile.• Setup remote access for telecommuting employees to reduce operating costs.• Created company website and configured web hosting with email system.• Created company website using WordPress and online hosting providers Show less

  • General Manager

    Sept 2012 - Feb 2016

  • IT Manager

    Aug 2010 - Sept 2012
• 

  Laz parking

  Jan 2016 - Mar 2016

  Operations manager

  Responsible for managing day-to-day parking operations for an assigned location. Involved in training and supporting the operations team. Ensuring the satisfaction of customers and clients, as well as successfully managing revenue controls.

• 

  Hudson

  May 2016 - Nov 2017

  Operations supervisor

  Support the Operation Manager, HR Manager, Assistant General Manager and the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required, while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation.

• 

  Tanoora for fashion and apparel

  Nov 2017 - Jul 2018

  Director of operations

  Organize and oversee the daily operations of retail stores to ensure that business is well-coordinated and productive by managing and developing the corporate department leaders. Plan various operational activities and discover the most efficient ways to run corporate departments.

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  Hudson

  Aug 2018 - now

  • Managing operations with over 200 employees and working with a team of management members to handle the daily operations of all stores.• Opertation in 20 locations at Dallas Fort Worth International Airport• Overseeing a location for Hudson Nonstop by Amazon technology.• Knowledgeable of Amazon Walkout technology at the store level and the required daily operations of the store. • • Trained associates and assisted with store layout changes.• Yearly sales over $25,000,000• Managing inventory orders, deliveries, merchandizing, and loss prevention.• Creating operations schedules for employees and monitoring adherence.• Meeting SLA and KPI requirements.• Training and developing employees for customer service and sales skills.• Daily using company systems SAP, Microsoft Power BI, Kronos, ADP, SuccessFactors, Microsoft Office Suite, ServiceNow Ticketing System (SNOW), POS systems (NCR, Toshiba, Flooid) Show less • Overseeing and supporting the merchandising operations in 20 stores• Worked across multiple store categories (Luxury, Gifts, Snacks, Health & Beauty, Food, Restaurants) • Analyzed sales reports to place product orders• Executed promotional programs following planograms and setting up store displays• Oversaw the planning and implementation of merchandising strategies at the operations level• Created layouts following Visual Merchandising standards to showcase product offerings• Collaborated with the distribution department for orders fulfillment• Tracked shipments movement and managed delivery team members Show less

  • Operations Manager

    Jan 2020 - now

  • Merchandise Manager

    Aug 2018 - Jan 2020