Experience

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  Us army

  Mar 1997 - Mar 2020

  Information technology manager

  • Coordinated support with licensed vendors to deliver technical guidance for 54 nodal and mobile networks• Audited network and information security systems to identify compliance and vulnerabilities • Provided senior technical support for both in-house staff and user departments for all network applications• Established communication infrastructures, including LAN and WAN networks for communication and mobile device applications• Evaluated team member performance to assess compliance with quality control standards and production specifications • Performed minor repair on information technology equipment to keep jobs on task, notifying the technical manager of major machinery failures• Monitored employee performance and safety, conducting retraining to correct discrepancies and optimize productivity • Configured all hardware devices and software settings to optimize network performanceOperations Supervisor• Planned and executed the selection, installation, configuration and testing of equipment • Kept flexible schedule, resolved after-hours and weekend technical emergencies quickly and accurately• Trained team members and users in newly implemented technology to enhance business productivity• Improved communication and implemented a team-focused environment, clearly communicated expectations and served as a mediator that resolved conflicts as needed; wrote, communicated, implemented and enforced policy and procedure• Ensured program objectives were being met in a timely manner; kept the company focused, while reacting to changing priorities in a dynamic environment Information Technology Technician• Delivered on-site technical support and worked with managers to suggest product upgrades and changes Show less

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  Mosaic technologies group

  Apr 2020 - Mar 2021

  Instructional facilitator

  • Conducted classroom instructions, practical exercises, technical lab support, culminating exercises, and curriculum validation per the requirements of the Program of Instruction• Assessed over 200 students’ progress throughout the year and worked closely with staff members• Demonstrated strong content knowledge; provided lab support and troubleshooting for the Cisco Call Manager, nodal networking, virtualization, and transmission subsystem• Mentored junior staff on professional development opportunities, promotions, training, and personal/family issues, enabling them to succeed further in their careers and to impact their work/life balance • Briefed executive managers on all project and student matters, statuses, and timelines; provided recommendations to improve the organizations overall performance and workplace environment Show less

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  Broadleaf, inc.

  Apr 2021 - Oct 2022

  Instructional facilitator

  • Maintain operability of networking equipment, including VMWare ESXi, Dell Servers, Brocade, Cisco Routers and Switches, Cisco CallManager, firewalls, and In-line encryption devices.• Fostered a motivating environment of learning, productivity, and open communication.• Prioritized and troubleshooted complex network issues ranging from low-level hardware to application level.• Assessed and documented over 300 students, integrating new technologies to enhance network solutions for LAN/WAN. Show less