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Silvia Massa

Silvia Massa

Bilingual Operator

Followers of Silvia Massa206 followers
location of Silvia MassaAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Journalist

  • Education

    • ICES

      2013 - 2015
      Communication Studies Communication Studies Promedio 8

    • Fisk Institute

      2000 - 2002
      Advanced american english Languages

    • Colegio gobernador Juan José Silva

      1998 - 2002
      Bachiller Ciencias biológicas

    • Concordia Institute of Business - Aspire

      2017 - 2019
      Post graduate Diploma - Level 7 Information Technology

    • Massey University

      2024 - 2024
      Postgraduate Degree Journalism

  • Experience

    • EDS

      Sept 2007 - Sept 2009
      Bilingual Operator

      Customer service for General Motors employees from Canada and USA. Provided discounts if eligible and gave information about the rules and the guidelines of the program. Also cleared costumers doubts and addresed their complaints to the right department.

    • ADD Informática

      Oct 2009 - Jan 2011
      Technical Support

      Tech support agent for ResiPlus users. This is a management software that the company created to administrate geriatric centers. It was a home office job and I provided tech support to users from Spain, London, Portugal and Miami via e-mail, remote control and on the phone. Also gave trainings to new clients who bought the software but didn't know how to use it. Monthly I did some testing and created reports for the development department so they could improve the application features.

    • Deutsche Bank

      Mar 2011 - Oct 2014
      Control Centre Operator // Tech Support

      Uploaded and downloaded services from the control centre so the users could have all programs up and running. Also gave tech support to the bank's employees, tought them how to use new applications or gadgets and installed their equipments or whole new work stations. I did periodical maintenance to the data center and wrote weekly .xls inventory that later I would share with my colleagues in monthly group meetings in order to develop a better workflow, too.Every 2 months I had to perform the software implemantations to keep the apps updated and fulfill the users requirements.Also did technical writing for tutorials, instruction manuals and technical documentation. Show less

    • Global Mind

      Aug 2015 - Sept 2016
      Trafficker

      I have to check if the creative pieces are ok for implementation.I have to be constantly in touch with clients, designers and media advertisers in order to reduce the time of performance. If some piece doesn't meet the requirements I can fix it, if it doesn't interfere with the designs, of course.In my free time, I like to take courses so I can keep posted with any new media feature that can help me to improve my production, such as google's, youtube's, etc.

    • COMPASS

      Jan 2019 - Apr 2019
      Staff

      Lounge Staff for Air New Zealand’s VIP clients.

    • Auckland Council

      Jun 2019 - Sept 2019
      Rates and Transactions Coordinator

      Admin

    • Latidos Magazine

      Feb 2020 - Dec 2021
      Contributing Writer

      I write about sports, entertainment and variety.

    • Awkward Magazine

      Sept 2020 - Oct 2022
      Writer and founder

    • FINERGY NZ

      Jan 2021 - Apr 2021
      Content Creator intern

      Created writing and visual content for their content library.

    • Home Factor

      Mar 2022 - Sept 2022
      Content Creator - Intern

    • Desejo

      Mar 2022 - Sept 2022
      Content Creator - Intern

    • Gulf news

      Sept 2022 - now
      Journalist

      Reporter at Gulf News.

  • Licenses & Certifications

  • Volunteer Experience

    • Institutional Communications

      Issued by Vida Solidaria on Oct 2015
      Vida SolidariaAssociated with Silvia Massa