Mohammad Algarni

Experience

• 

  Saudi Chemical Co.

  Feb 2011 - Nov 2015

  • Provision of a reliable and responsive service to the business in line with expected service levels• Managing the service delivery and support functions• Defines and documents Service Level Requirements of the business• Negotiate and agree on the initial SLA contents and service levels• Organizes and maintains the regular Service Level review process with both the business unit and IT providers. Analyze and review achieved service levels and conduct comparisons with SLAs.• Initiate any action necessary to improve or maintain service levels• Produce regular reports of service achievements to Customers and Senior Management. • Manage IT Infrastructure• Monitor IT Operations and Administration• Provide and manage Application Support to business users• Manage IT Support Helpdesk• Works with IT support teams and business to ensure appropriate and timely retirement of applications or services• Conduct regularly problem diagnosis and ensure its effective resolution Show less Project Coordinator (Oracle E-Business Suite), Saudi Chemical Company (February 2011 – February 2012) * Coordinated between the various departments which are at work on a project. * Reported updates to the Project Manager. * Liaised between all employees that are working on the project. * Involved in the planning, developing and executing stages of the project. * Assisting to ensure projects are delivered on-time. * Handled and track correspondence between client and implementation team on project status and additional requirements. * Served as primary point of contact with external vendor representatives and functional consultants. Show less

  • IT Manager

    Feb 2012 - Nov 2015

  • Project Coordinator

    Feb 2011 - Jan 2012
• 

  Confidential

  Dec 2015 - Oct 2018

  IT Consultant

  · Lead the development team for ERP System· Lead the implementation of Human Resource System· Created requirement & functional specification documents· Researched software products and made recommendations for upgrades· Appointed as Scrum Master to implement Agile methodology for new projects and transition assigned team from traditional Project Management practices (PM) to Agile· Prioritized, coordinated and tracked progress of the Software Development Life Cycle (SDLC) and monitored financial status to ensure deliverables, milestone dates and budget were met on or before deadlines· Successfully motivated and lead teams that included developers, business analysts and QA/Testing while promoting a high level of team rapport.· Interfaced with client senior management regarding status of resolution of issues and next-steps.· Performed other project management tasks such as writing proposals, documenting overall assessment of the projects and other tasks as requested. Show less

• 

  Arabian Centres

  Sept 2017 - Oct 2018

  Cloud Operation Spcialsit

  · Monitor ACC’s IT hardware and software identify issues and escalate to relevant IT departments· Perform the routine IT maintenance and back-up activities· Ensure that IT operations are in accordance with OLAs and SLAs· Update and maintain proper documentation for daily scheduled tasks, and error reporting · Update IT operations batches and upgrades· Participate in the development of operating instructions and procedures for productions and testing on the operating system· Maintain interface with user community in matters related to computer operations; analyze user problems identified and recommend solutions· Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment· Research and report trends and patterns of problems· Generate and document system statistics using monitoring tools· Ensure appropriate logging, diagnosing and reporting of hardware malfunctions· Provide regular status updates to the Head of O Show less

• 

  تطوير تقنيات التعليم | Tatweer Educational Technologies

  Oct 2018 - now

  • General Manager of Internal IT

    Jun 2023 - now

  • Platforms & IT Services Director

    Feb 2022 - Jun 2023

  • Acting Platforms & IT Services Director

    Oct 2021 - Mar 2022

  • Cloud & Infrastructure Manager

    May 2021 - Mar 2022

  • Acting Cybersecurity Director

    Oct 2021 - Jan 2022

  • Infrastructure Team Lead

    Oct 2018 - May 2021