Gourav Chakladar

Experience

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  Careernet

  Dec 2021 - Jun 2022

  Human Resources Recruiting Specialist

  Roles & Responsibilities:-**Sourcing , Screening ,end-to-end recruitment , scheduling and conducting the interviews of the candidates on client's behalf , Follow-up with the candidate until he gets onboarded.**I was also responsible for client management , salary discussion , team management and occasional meetings with the client alongwith my manager for new job requirements , package to be offered , mandatory skills and so on.**I also got the opportunity to train new joiners in naukri sourcing , uploading resumes in SAP tools like Fieldglass , beeline , etc.**Using Job portals like Shine , naukri and monster to find quality profiles as per the JD.**Expertise in Boolean search and candidate engagement. Show less

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  IEnergizer

  Sept 2022 - Aug 2023

  Customer Service Executive - Operations

  Roles & Responsibilities:-** Delivering prompt responses to incoming customer emails and chats.** Giving the management team product feedback based on customer interactions.** Troubleshooting user problems.** Work together with other product management teams to fix any kind of customer problem.

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  IEnergizer

  Jan 2024 - now

  Roles & Responsibilities:-** Delivering prompt responses to incoming customer emails and chats.** Giving the management team product feedback based on customer interactions.** Troubleshooting user problems.** Work together with other product management teams to fix any kind of customer problem. Roles & Responsibilities:-**handling business support and operations for Razorpay software private limited based out of Bangalore, India.** Providing correct resolution to the customers via calls and emails.** Giving the management team product feedback based on customer interactions.** Troubleshooting user problems.** Work together with other product management teams to fix any kind of customer problem.

  • Senior Customer Service Executive - Operations

    Jul 2024 - now

  • Senior Customer Service Executive - Operations

    Jan 2024 - Jul 2024