Gitanjali Mehra

Experience

• 

  Kakkar Hospital

  Jan 1997 - Jan 1998

  ASSOCIATE LAB TECHNICIAN

  • Drove an increase in testing efficiency through the implementation of additional accessories and complementary purchases • Continuously strengthened existing understanding of Molecular Biology Techniques including Gel Electrophoresis and UV-Spectrophotometer• Promptly collected and processed patient specimens and blood/ tissue samples in accordance with accuracy and aseptic methods• Produced in-depth reports that highlighted experimental test results

• 

  Amazon

  Jan 2016 - now

  • Managed employee relations to encourage their retention, satisfaction, and development • Offered resources and support to associates with Bias for action to help succeed in meeting business goals • Reviewed performance trends and opportunities by working closely with workflow for capacity planning• Strong communication with direct reports to establish goals, action plans, and follow-up procedures• Participated in Global Team Manager Time and Motion study to track the workload• Process improvement for Registries by working on Gemba’s, deep diving and think big ideas• Volunteered to help in Thrive class of August 2021• Worked with C2S2 security team to update Global KC content by submitting a C2S2 intake• Achieved Six-Sigma White Belt Certification Show less • Display a friendly and professional demeanor when addressing moderate to complex customer disputes or social media contact issues in a timely fashion; led to significant increases in client satisfaction and retention • Remain in constant contact with colleagues and management to communicate and discuss areas of improvement throughout daily problem solving and team-related tasks • Play a vital role in ensuring the seamless operations of daily operations in accordance with company standards, policies, and procedures • Handle a high-volume of 50+ customer calls per day while surpassing customer service objectives Show less • Productively managed employee relations to encourage their retention, satisfaction, and development • Offered the necessary resources and training for staff to succeed in meeting business goals • Conducted thorough performance evaluations of 20-25 employees to determine areas of improvement or achievement; administered disciplinary actions to underperforming staff when necessary • Kept lines of communication open with direct reports to clearly describe and outline weekly and monthly goals, action plans, and follow-up procedures• Skillfully developed and implemented incentive, reward, and recognition programs that boosted overall team performance, morale, and engagement • Closely monitored the incoming calls of 23 associates to identify methods for improving service quality • Strategically coordinated, planned, and managed weekly meetings to communicate performance results Show less • Actively assisted Retail, Special Handling, GSF3, and Back Up workgroups including CAPS and Prime Wardrobe with understanding all Amazon Tools, CSOS, Quip, Wiki, and SharePoint• Coordinated continuous process improvements based on customer feedback to steer an increase in new business development and customer retention • Recognized by employer for constantly surpassing individual and team goals • Applied forward-thinking strategies to effectively identify and address customer needs via phone interactions Show less

  • Last Mile Incident Response (LMIR) Team Ops Manager I

    May 2024 - now

  • Last Mile Incident Response Group Manager (LMIR)

    Mar 2023 - May 2024

  • Shipping and Delivery Global Executive Relations Team Manager

    Jul 2022 - Mar 2023

  • Executive Customer Relations Specialist

    Apr 2022 - Jun 2022

  • Shipping and Delivery Executive Driver Relations Specialist

    Oct 2021 - Apr 2022

  • ACTING TEAM MANAGER / CONSUMER / REGISTRIES; 2021 – PRESENT

    Jan 2021 - Jan 2022

  • RESOLUTION SPECIALIST / ESCALATIONS; 2021 – PRESENT

    Jan 2021 - Oct 2021

  • ACTING SHIPPING AND DELIVERY ESCALATION SPECIALIST

    Jan 2020 - Jan 2021

  • ACTING TEAM MANAGER / CONSUMER / RETAIL / ESCALATIONS

    Jan 2019 - Jan 2020

  • ACTING RESOLUTION SPECIALIST / ESCALATIONS

    Jan 2018 - Jan 2019

  • CUSTOMER SERVICE REPRESENTATIVE

    Jan 2016 - Jan 2018