Onyeje Esther Abba

Experience

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  M. Saleh

  Mar 2015 - Oct 2015

  Customer Service Agent

  Managed high-volume phone calls and inquiries, providing accurate information and directing them to the appropriate contacts.Efficiently managed the reception area, maintaining a tidy and organized space. Scheduled appointments, meetings, and interviews, ensuring smooth operations and optimal use of resources. Oversaw office supplies inventory, restocking as needed to support daily operations.Collaborated with multiple departments, offering timely and reliable assistance as required. Supported HR functions by preparing documents, organizing files, and maintaining confidential records. Assisted with HR projects and initiatives, demonstrating adaptability and strong attention to detail. Show less

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  PAGE 5 CONSULT

  May 2016 - Feb 2019

  Human Resource Officer

  Assisted HR Managers with recruitment functions such as posting job adverts, sorting resumes for qualified candidates, and first-phase phone call interviews with candidates.Assisted the HR Manager with payroll processing.Managed and monitored office supplies and tools inventory and ordered new supplies when necessary.Recorded Employee information, updated attendance and relayed to managementManaged supporting administrative staff, assigned projects, and supervised progress.Develop and implement recruitment strategies to attract and retain top talent.Coordinate job postings, screen resumes, and conduct interviews.Facilitate the onboarding process for new hires, including orientation and training programs.Monitor and evaluate training effectiveness and provide recommendations for improvement.Administer employee compensation and benefits programs, including payroll processing.Conduct salary surveys and benchmarking to ensure competitive compensation packages.Assist employees with benefits enrollment and address inquiries related to benefits packagesMaintain accurate employee records and HR databasesEnsure compliance with labor laws and regulations, updating policies and procedures as necessary. Show less

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  Page5Consult

  Feb 2023 - now

  Human Resources Operations Manager

  Develop and implement HR strategies and initiatives aligned with the overall business strategy.Manage the recruitment and selection process, including job posting, sourcing, interviewing, and hiring of qualified candidates.Develop and implement employee onboarding and orientation programs to foster positive employee experience and engagement.Provide guidance and support to managers and employees on HR-related matters, including performance management, disciplinary actions, and conflict resolution.Manage employee relations issues, including investigations, grievances, and mediation.Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other perks.Coordinate and conduct training and development programs to enhance employee skills and knowledge.Maintain knowledge of labour laws and regulations and ensure compliance with all HR practices and processes.Manage HR metrics and analytics to track key performance indicators and identify areas for improvement.Develop and maintain HR policies and procedures per best practices and legal requirements.Handle sensitive and confidential information with discretion and professionalism.Stay updated on industry trends and best practices in human resources management. Show less

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  Grace Multicultural Services

  Jul 2023 - Jun 2024

  Human Resource Administrative Assistant

  Providing administrative services to non-profit society to meet the needs of the church community and the broader New Westminister community.Supporting the executive manager with record maintenance, petty cash, and clerical support to all employees.Data entry and monthly update of records for account reconciliation.Creating, organizing, and maintaining physical and digital documents, including filing, data entry, and ensuring the accessibility of records. Assisted HR Managers with recruitment functions such as posting job adverts, sorting resumes for qualified candidates, and first-phase phone call interviews with candidates.Assisted the HR Manager with payroll processing. Show less