Md. Manirul Alam (CSCM)

Experience

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  Syngenta Bangladesh Limited

  Feb 2008 - Feb 2022

  - Order receiving through SMS (t code: Z_BD_SD_901) and download into the system.- Follow SLA with Commercial and stock information to SUL- Route planning with Commercial team - Invoicing- Prepare loading slip/transit for the delivery.- Check customer’s account and handover all delivery document to Supply Office- Delivery cost analysis after completion of route - Close monitoring with Warehouse Manager and Inventory officer regarding stock.- Reports generate and provide to the sales personnel.- Month end process- Responsible for data maintenance. Show less - Order receiving through SMS (t code: Z_BD_SD_901) and download into the system.- Follow SLA with Commercial and stock information to SUL- Route planning with Commercial team - Invoicing- Prepare loading slip/transit for the delivery.- Check customer’s account and handover all delivery document to Supply Office- Delivery cost analysis after completion of route - Close monitoring with Warehouse Manager and Inventory officer regarding stock.- Reports generate and provide to the sales personnel.- Month end process- Responsible for data maintenance. Show less Achieve distribution cost targetVerify for carrying cost where high rate & decrease minimum to carrying Calculate distribution cost just complete after route Ensure sufficient labor & DD availability through effective communication with Stockist/nominee/SUL/RSMInform any deviation to concern SUL/RSM/ CSO /WM and call before 30 minute to reach the stockist shopFill-up deviation sheet and submit to WM on 28th in each monthConfirm last delivery time & Cutoff time to CSO/WM through SMSMust check order value & quantity same with invoice , varify Sign & date in order form.It should be maintain mandatoryMust ensure carton seal by physically. IF any deivation inform to SUL/RSMRandomized check carton seal in Direct delivery products and if found any deviation inform to WMBriefing Driver & helper about HSE related all instructionsMust enure Seat Belt Driver & Passenger working perfectlyEnsure product stacking on van by physical presence when loadingFill-up all cheque list & log book accuratelyResolve customer claim by physically verify as per ETQ Check stockist Fire-extinguisher expiry and motivate them for re-fill (HSE)Customer handling by polite & Logical wayComplain less delivery Show less

  • Warehouse Manager

    Jan 2015 - Feb 2022

  • Senior Customer Service Officer

    Apr 2012 - Feb 2015

  • Customer Service Officer

    Dec 2010 - Mar 2012

  • Dispatch Officer

    Feb 2008 - Nov 2010
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  Syngenta Bangladesh Limited

  Feb 2024 - now

  Warehouse Manager & EODB Project Lead

  Continue building Customer growth mindset with focus on “Drive simplification, easy to do business with” (our customers, with our teams) -Customer Centricity-Start from the customer perspective, talk with customers and identify pain points and opportunitiesFollowing the Customer Journey, walk inside SYT and review OTC* to reconfirm strengths, identify gaps, and opportunities Design solutions to address customers and internal pain pointsConnect with ongoing local initiatives and leverage global initiatives e.g. Alliance, Distributor portal, GPD…to maximize value Define priorities according local needs and capacity (2 dimensions: Business value and ease to implement) Build a multiyear roadmap/ backlog as part of local agenda to address:Easy to do business with (Customers, employees)Commercial Operation modernizationERP simplification preparation for SAP/ HANA Implementation own by local team over 2-3 years, supported by expertsModernize our daily customer operation (e.g. OTC process), to systematically enable customer experience and maximize value from strategic investment (e.g. Distributor portal, Alliance+, PLM, GPD…) –Commercial Operation-Prepare our ERP (LSAP, NSAP, GSAP) to evolve into a new version SAP/ HANA in the long Show less