Omar Ahmad Kashari

Experience

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  Mashreq Bank

  Jan 2007 - Jun 2007

  Call Center Representative Trainee

  Answer customer inquiries and provide customers with account informationPerform account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals and depositsMaintain service standards for quality customer service, turnaround time, accuracy and follow upAuthorize service fee refunds within company guidelinesCross sell loan and deposit products and other services to new and existing customersPromote use of self-service functions such as online and mobile bankingProvide input to management on workflow issues, patterns and improvements Show less

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  RBS

  Jul 2007 - Sept 2008

  Personal Banking Trainee

  Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.Support teams within the business operations function as needed, including risk management, compliance and collections.Comply with all regulatory requirements and internal policies related to customer care.To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Show less

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  RAKBANK

  Jan 2008 - Jan 2010

  Senior Customer Service Officer

  Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.Ensure approvals are in place prior before processing transactions.Liaise with various departments within the bank and resolve queries and problems.Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.Identify and recommend improvements to procedures and processes to improve process and service levels.Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.Regularly review customer portfolio to identify potential sales/business opportunities.Provide support to other team members as required to assist in the smooth operation of the branch.Maintain awareness of the branch’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch. Show less

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  Emirates Global Aluminium (EGA​)

  Jan 2010 - Jan 2015

  Operations Supervisor Paste plant , Logistics , Port and raw material handling

  To manage the operations and supervise the activities of the department’s production, maintenance as well as working towards the goal of producing quality parts at a low cost and on time to the customer.

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  Emirates

  Oct 2015 - Jul 2019

  To establish the business need for maintenance provision at each of the outstations based on factors such as its strategic position, the importance of routes and onward flight operations.• Deciding the optimum method of maintenance support considering existing facilities and services availability, costs and quality of available services, EK expansion plans and find a prompt resolution to issues as they arise.• Deciding on the level of provisions for each station (aircraft spares, tools, and equipment) and instructs materials management to supply to maximize the cost efficiencies of EK Engineering stock.• Managing EK manned stations based on the quality of service, time departure, revenue from thirdparty customers and business development, productivity measures and standard audits.• Ensured plans for the training and provision of qualified staff to meet the needs of the EK business and operations. This includes fleet changes, network/frequency changes, new stations, new orchanged routes.• Working in conjunction with EK Quality Assurance to provide and satisfy company, national andregulatory requirements.• Ensuring close and dedicated liaison with Maintenance Control in managing and controlling Aircrafton Ground (AOG) event. Show less Monitor, control, and initiate steps to ensure enough availability of resources to facilitate warehouse and logistics tasks, while staying within the defined staff overtime limits.• Conduct detailed data analysis to ensure process improvement and to identify discrepancies/anomalies in tools and materials system data.• Communicate with stakeholder departments in relation to execution/completion of specific job accountabilities as per agreed standards.• Review daily/weekly/monthly reports to monitor/control functional activities as well as resource utilization.• Monitor and stagger calibration/proof load test and servicing of life limited tools and equipment to ensure that tooling support to maintenance is not compromised.• Monitor and review Average Monthly Usage (AMU) of tools & Equipment and prepare recommendations for procurement initiation. • Continuously review resource allocations to dynamically mobilize resources to meet changing business needs. Show less • Review and plan work packs received from Maintenance Planning.• Planning into working zones/trades for proper and smooth execution of maintenance input.• Monitor the check progress and prepare daily zone wise reports, listing the progress of alltasks for the day to provide feedback and follow up.• Ensure availability of routine spares for planned maintenance functions for the following dayand ensuring spares are placed in the pre-load area. Advise Workshop Engineer/Materialssection of shortages in spares found at the time of material preview/collection.• Coordinate with Inventory and Data Control on Part Basic set-up for new components and forcomponents after the accomplishment of modifications.• Assist Workshops in identifying spares that are not appearing in the Illustrated PartCatalogues/Aircraft Maintenance Manual/Component Maintenance Manuals by referring to drawings, standard manuals, and in addition cross reference manuals or liaise with Development Engineering. Show less

  • Senior Regional Planning Officer Oustations Engineering

    Nov 2017 - Jul 2019

  • Warehouse And Logistics Officer Engineering

    Feb 2017 - Oct 2017

  • Production Planning Officer Engineering Avionics , wheels and Brakes and Calibration

    Oct 2015 - Jan 2017
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  UAE Armed Forces

  Jan 2020 - May 2021

  UAE National Military Service
• 

  Parsons Corporation

  Jan 2022 - now

  . Provide guidance, direction, and specialized assistance for the resolution of difficult and complex project control problems.• Set up a baseline budget (resource/revenue/cost) with an appropriate WBS (Work Breakdown Structure), interfacing with various disciplines and coordinating with Project Managers.• Analyze, evaluate, forecast, and report schedule, resource, revenue and cost status against the established baseline.• Prepare/update various weekly and monthly tracking reports.• Establish resource/revenue/cost projections for the entire project durationon monthly/yearly intervals in coordination with Project Managers.• Monitor and track project progress and perform variance analysis for resource/revenue/cost against the approved projections and initiate/recommend corrective actions.• Utilize historical data and trends for use in maintaining a realistic basis for future planning and forecasting.• Monitor and track project progress and perform Earned Value Analysis.• Customize project control systems.to meet specific project requirements.• To interface with clients, attend regular meetings, and provide statistical reports. Show less Supervise the day-to-day operations of DubaiIntelligent Traffic Systems Center (DITSC) TrafficManagement Center (TMC).Oversee Operator tasks execution to ensure proper information is being disseminated to motorists through Traffic (Dynamic MessageSigns).Supervision of TMC operators and ensuring that all critical faults are reported to the concerned teams in a timely fashion and in line with signedSLA.Lead the client's (RTA) Operators during emergencies, major incidents, and critical failures in close coordination with the Chief Supervisor.Continuously coordinate with other centers as required including EC3, Dubai Police, TIM Teams, Maintenance Personnel, Tram Operators and escalate as per the approved communication protocols of the DITSC.Ensure proactive road network monitoring via available CCTV and traffic detection tools in the DITSC.Support the client (RTA) operations team during major special events such as National Day, GITEX, and New Year's Eve etc .Liaise with DITSC internal and external stakeholders as needed to ensure smooth traffic operations and accurate/prompt faults reporting is maintained.Preparation of regular reports such as ShiftReports and Daily Operations Reports.Respond to incidents, faults, and events in compliance with DITSC approved processes, procedures, and policies.Observe major road diversions and implement approved response plans in close coordination with ITS401 Traffic Operations Engineers, Chief Supervisors, and the client's (RTA) team.Full awareness and understanding of presentStandard Operating Procedures (SOP) and ensuring compliance of TMC Operators with approved SOPs. Show less

  • Project Cost Controls Specialist

    Dec 2024 - now

  • Traffic System Operations Engineer TMC / ITSC (RTA)

    Jan 2022 - Dec 2024