Ammar Albukhari, MSc

Experience

• 

  SAUDI AIRLINES

  Jun 2019 - Aug 2019

  Industrial Engineering Intern

  - Learned how to make a schedules for cabin crews. - Learned how to train aviation cadets to be official pilot.

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  The Venue Jeddah

  Nov 2019 - Oct 2020

  Communication Center

  - Managed the operational communications received/out coming calls and emails to succeed the guest satisfaction more than 8 out of 10.- Designed and prepared a report format to maintain the quality of the services such as complaints, suggestions, and notes to raise it to the related high management.

• 

  Aramex

  Oct 2020 - Nov 2021

  Last Mile Innovation Coordinator

  - Negotiated complex Local Spots project agreements and built relationships across speeding delivery.- Managed couriers “Fleeters” performance to maximize profitability and achieve delivery targets.- Innovated and created ideas to minimize any wasted time for the couriers by approximately 80%.- Enhanced customer experience with our team innovation ideas.

• 

  AlSafwa Cement Co.

  Nov 2021 - Aug 2024

  - Collaborate with IT developers, as well as the production, marketing, and sales team to enhance customer services and brand awareness.- Maintaining accurate records and documenting all customer service activities and discussions.- Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey.- Collaborate with leaders from each related department to ensure they prioritize customer needs and align their work with our overall customerexperience strategy.- Manage marketing campaign strategies and performance. Show less

  • Customer Experience Lead

    Apr 2024 - Aug 2024

  • Customer Experience Executive

    Nov 2021 - Mar 2024
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  Emaar, The Economic City

  Sept 2024 - now

  Customer Care Assistant Manager