Ifat Dilmoni

Experience

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  Internet Rimon

  Jan 2012 - Jan 2014

  Shift Manager Team leader in the Service department

  * Managed a team of shift managers in the service department to keep up with company benchmarks. Attained a great amount of management skills in this position.* Analyzed and produced customer data reports (surveys, telephone calls etc.) with recommendations to higher management.* Built a management model and a budget for the department. Implemented said model.

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  Internet Rimon

  Jan 2015 - Jan 2017

  Project Manager

  * Managed internal and external company projects from project characterization to implementation. Executed controls on implementation effectiveness through data analysis, work procedure and methodology writing, task prioritization and on time delivery. Several of the projects managed: building a new company website, developing a cellular app for safe surfing, initiating and developing internal systems to improve customer service and more.* Was responsible for regular controls and measurements for project advancement- through trend analysis, database building, feasibility analysis and red flag raising with recommendations for higher ups.* Managed relations with partners and vendors: external software developers, public relations firms and external consultants. Show less

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  Internet Rimon

  Mar 2017 - now

  Content and Research Manger

  * Established a BI system for company data management and maintenance, while establishing report modules, control panels and data analyses.* Wrote work procedures for and managed strategic connections with communities and committees in the Haredi population.* Team management- experience in employee motivation, recruitment and training, goal setting and control, and team building.* Managed content filtering based on dynamic characterization, and constant learning in order to keep up with new technologies and differing customer demands; leading to a rise in customer satisfaction by 20%. Show less