Gvantsa Gabitsinashvili

Experience

• 

  LC Waikiki

  Jul 2013 - Jan 2020

  As a Store Manager at LC Waikiki, I played a key role in ensuring that store operations aligned with corporate standards and customer expectations. My responsibilities included:• Customer Satisfaction: Monitored and controlled service quality to meet corporate standards and enhance customer satisfaction.• Compliance: Ensured the store’s visual and operational standards adhered to company regulations, taking corrective actions as necessary.• Operational Efficiency: Managed the store’s input and output, aligning performance targets with sales goals, audits, and inventory controls.• Cost Management: Analyzed operational costs, optimized budgets, and ensured payments were timely and within the appropriate limits.• Process Improvement: Maintained compliance with company policies, legal standards, and operational procedures, implementing necessary preventive actions.• Team Leadership: Motivated and guided the store team, fostering a corporate culture and spirit, and providing training for personal and professional development.• Security and Safety: Took precautions to ensure the safety of life and property, according to legal requirements and company policies. Show less As a skilled retail professional with a strong background at LC Waikiki, I have excelled in roles including Section Manager and Store Manager. My expertise lies in aligning store operations with corporate standards, driving sales, and ensuring an exceptional customer experience.In my role as Section Manager, I was responsible for:1.Customer-Centric Sales: Delivering services and making sales that meet customer needs while aligning with company vision and values.2.Task Distribution & Planning: Organizing and overseeing task distribution among section personnel, and planning strategies for achieving sales targets through effective product management and visual merchandising.3.Training & Development: Keeping store management informed about training needs for Sales Representatives and facilitating their development.4.Price & Product Management: Ensuring up-to-date pricing and visual merchandising standards, and monitoring product needs within the section.5.Compliance & Audits: Verifying compliance with audit standards and maintaining corporate standards in the sales area.6.Team Motivation & Leadership: Motivating and supervising section personnel, preparing work schedules, and building positive customer relationships.7.Support & Flexibility: Acting as Deputy Store Manager when required and performing additional tasks as assigned.My ability to manage sales areas, motivate teams, and maintain high standards has consistently contributed to achieving and surpassing sales targets, enhancing customer satisfaction, and supporting overall store success. Show less

  • Store Manager

    Oct 2017 - Jan 2020

  • Section Manager

    Oct 2015 - Sept 2017

  • sales assistant

    Jul 2013 - Sept 2015
• 

  LC Waikiki

  Mar 2020 - Aug 2024

  Store Commercial

  As a Store Commercial Manager and Customer Insight Specialist, I play a pivotal role in aligning regional consumer insights with HQ product teams to deliver collections that resonate with local shoppers. My responsibilities include:1.Customer Segmentation & Persona Analysis: Identifying and grouping shoppers based on their clothing styles and preferences, evaluating their potential within the store, and relaying these insights to HQ.2.Market Research: Investigating customer needs, expectations, and motivations to provide actionable information that influences product design and collection planning.3.Product Mix Optimization: Determining the ideal product assortment for the store based on seasonal and cultural requirements, and collaborating with HQ on budgeting and collection planning.4.Trend Monitoring: Utilizing the 'Boston Matrix' framework to track trends and forecast sales potential for each persona.5.Demand Analysis: Researching competitors, fashion trends, and customer preferences to request appropriate products and adjust inventory accordingly.6.Merchandising and Sales Optimization: Evaluating and ranking future collections based on store-specific needs, analyzing sales performance, and implementing visual merchandising strategies to enhance sales. Show less