Abosede Omozokpia,MBA ,CHHE

Experience

• 

  Whassan Eurest Nigeria Limited/ Chevron Texaco

  Jan 2000 - Jan 2001

  Trainee

  I worked as an intern in the Food and Beverage section , Restaurant service and kitchen operations.

• 

  Zaranda Hotel Bauchi

  Feb 2004 - Feb 2005

  Duty Manager/Housekeeping supervisor

  • Housekeeping:o Managed housekeeping staff to ensure timely and thorough cleaning of guest rooms and public areas.o Maintained high standards of cleanliness and hygiene throughout the hotel.o Addressed guest requests and concerns related to housekeeping services.• Front Office / Overall Operationso Provided exceptional customer service to guests arriving late or checking out early.o Managed room availability and reservations to ensure smooth guest transitions.o Assisted with guest inquiries and requests, providing accurate information and resolving issues efficiently.o Prepared reports on late-evening operations for the General Manager.o Handled any unexpected situations that arose during the shift, maintaining a calm and professional demeanor. Show less

• 

  Mainland Hotel

  Sept 2005 - Jan 2007

  Head Housekeeping Supervisor

  Coordinated the hotel room divsions operations.

• 

  Reddington Hospital

  Jul 2007 - Mar 2010

  Executive Housekeeper

  • Enhanced patient experience: I ensured a high standard of hospitality services, creating a welcoming and comfortable environment for patients despite the clinical setting.• Spotless and safe environment: my dedication to cleanliness and safety maintained the hospital as a hygienic and secure space for patients, staff, and visitors. The implementation of innovative hospitality initiatives boosted patient satisfaction. • Patient admission: I coordinated accommodation operations to facilitate smooth patient intake and minimize wait times by ensuring rooms are deep cleaned, sanitized and turned around for use.• Proactive facility inspections: I conducted regular inspections, identified potential issues, and followed up on damage reports to maintain a safe environment• Health and safety champion: I supervised the development and implementation of vital policies and procedures, prioritizing Patient’s well-being.• Infection control champion: I spearheaded the development and execution of comprehensive cleaning and sanitation procedures, I ensured strict adherence to infection control practices to safeguard patients and staff from healthcare-associated infections.• Waste management coordination: I ensured proper waste segregation at the point of generation by providing colour coded bin, monitored disposal and management, this contributed to a clean and sustainable hospital environment, I also collaborated with LAWMA Medical services to evacuate medical waste in a timely manner• I participated in the successful implementation of the organization's quality control and improvement plan, leading to significant improvements in hospital inbuilt environment, patient care and satisfaction.• Contractor liaison: I coordinated outsourced services and interfaced with contractors, ensuring smooth collaboration and adherence to quality standards.• Resource management: I effectively managed non-clinical supplies and resources to ensure their availability when needed Show less

• 

  Southern Sun Ikoyi Hotel

  Mar 2010 - May 2015

  Assistant Executive Housekeeper

  • Maintain Brand Image: I upheld the hotel's desired ambiance and cleanliness standards, ensuring consistent alignment with the corporate image.• Safety Champion: I train staff on safe handling of chemicals used in the department, ensuring compliance with material safety datasheets.• Budget & Personnel Management: I supervise budget schedules, maintain personnel-related tasks, and ensured efficient resource allocation.• Guest Satisfaction Advocate: I evaluate guest satisfaction levels, monitor trends, and implement continuous improvement initiatives.• Laundry Operations: I supervise and enforce compliance with procedures in laundry operations, including guest laundry, bedroom linens, F&B department linen, and staff uniforms.• Equipment Expert: I monitor and report on the functionality of all housekeeping and laundry machines, ensuring optimal performance.• Front Office Liaison: I maintain clear communication with the front office department through the Opera property software.• Preventive and Scheduled Maintenance: I generate daily maintenance damage reports, liaise with the maintenance team, and follow up on repairs.• Service Excellence Leader: I ensure consistently high service quality for guests at all times.• Vendor Management: I monitored compliance of contractors based on service level agreements.• Inventory Control: I conduct monthly stock taking, analyze variances, ensure cost alignment with budget, and maintain re-order levels.• Environmental Custodian: I supervised the overall cleanliness of built-in environments, including scheduling and executing periodical cleaning plans.• Safety Advocate: I train staff on health and safety procedures, ensuring effective reporting and compliance.• Complaint Resolution Expert: I effectively handle all client complaints, take corrective action, and prevent re-occurrence.• VIP Protocol: I supervised the preparation and maintenance of VIP arrival rooms within the hotel. Show less

• 

  The George Hotel Lagos

  May 2015 - now

  Executive Housekeeper

  • Lead and optimize accommodation operations by overseeing the day-to-day activities in both guest rooms and public areas, ensuring a seamless and efficient guest experience.• Maintain impeccable cleanliness by coordinating the Housekeeping team to implement high-quality standards and procedures, exceeding guest satisfaction with cleanliness and facilities.• Maintain a pristine and inviting atmosphere, ensure the hotel facilities are safe, clean, and aesthetically pleasing, creating a beautiful ambiance for guests.• Reconcile revenue with accuracy by conducting daily room reconciliations to confirm revenue aligns with expected income and identify any discrepancies.• Train and empower staff by equipping the Housekeeping personnel with the necessary skills and knowledge to follow SOPs effectively and consistently.• Maintain optimal levels of linen stock, ensuring efficient laundry operations and cost control• Ensure equipment performance is optimized by ensuring all Housekeeping and Laundry equipment is operational, functioning at peak efficiency and also coordinate a timely maintenance and repairs• Champion cost-effectiveness, analyze and manage Housekeeping budget, identifying opportunities for cost reduction and improved profitability. Show less

• 

  The George Hotel Lagos

  Mar 2021 - now

  Executive Assistant Manager

  • Implement and monitor operational procedures and standards to ensure consistent guest satisfaction.• Drive continuous improvement through process optimization and staff training initiatives• Provide coaching, collaboration and support to department heads to ensure effective implementation of SOPs.• Monitor key performance indicators (KPIs) such as guest satisfaction scores, occupancy rates, and revenue per available room (RevPAR).• Identify and address operational bottlenecks to improve efficiency and guest experience.• Participate in the development and management of the hotel's annual operating budget by tracking revenue and expenses against budget targets and implement cost-saving measures as needed.• Identify and implement revenue-generating opportunities through up-selling, cross-selling, and other initiatives.• Facilitate regular communication between departments through meetings, email updates, and other channels.• Foster a collaborative work environment where staff members feel empowered to share ideas and concerns• Provide support to the General Manager on a variety of operational tasks and projects.• Represent the hotel at industry events and meetings. Show less