Shanmugam T

Experience

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  Penta Pro Technologies

  Nov 2002 - Apr 2005

  Software Engineer

  • Developed an 'Integrated Messaging System' project in PentaPro with VoiceXML, achieving a 60% reduction in call handling time.

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  Aspire Systems

  Apr 2005 - Dec 2009

  Project Leader

  • Managed stakeholder communication, improving report clarity and relevance, leading to a 20% increase in stakeholder engagement.• Implemented ISO quality process and received 'Red Falcon Award' for being the top ISO quality process follower in the organization.• Managed a 2-month pilot project for DocuSphere, leading to a $5M two-year contract, boosting professional recognition.

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  Cognizant

  Dec 2009 - Mar 2011

  Senior Associate (Project Leader)

  • Attained 100% SLA compliance and received the 'Spot Excellence Award' for exceptional metrics management.• Led LBG project for CMMI audit, achieving certification in 3 months with zero non-compliance. Awarded 'Excellence in Action' and 'LBG Insurance Process Champion' by client.• Developed a dependency management plan for LBG project, mitigating risks and ensuring on-time delivery of key milestones and deliverables, resulting in a 20% improvement in project schedule adherence.• Directed cross-functional teams with structured triage and tracking, slashing production issues by 40%. Show less

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  Infosys

  Apr 2011 - Jun 2016

  Project Manager

  • Effectively managed a Walmart project, adhering to a comprehensive project plan, achieving 100% milestone delivery on schedule.• Improved JCPenney corporate website response time from 6 seconds to 1 second, significantly enhancing user experience and satisfaction.• Successfully delivered 4 projects, achieving a 95% client satisfaction rate through effective Agile.• Led Walmart project deployment, managing global coordination across time zones resulting in a smooth cutover with minimal downtime and positive client feedback. Show less

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  Accenture in India

  Jul 2016 - now

  Senior Project Manager (Delivery Unit Lead)