Niyamat Patel

Experience

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  Patel Creations

  Jan 2002 - Jan 2005

  Team Leader Back Office Executive/Customer service

  Handling a team size of 20 agents• Grievance management• Administration of the team• Achieve headcount and conversion targets• Attrition control• Process updating and skills training• Engagement and motivation• Cultural sensitization training• Sales and negotiation training• Sales training that resulted to a rise in the revenue per week by 25%• Floor sweeps to enhance ops governance and increase C-SAT

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  Nneedz Enterprises

  Jan 2005 - Jan 2008

  Sales Marketing Executive

  I was Responsible for planning and executing marketing campaigns to generate new prospects and improve client retention.Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.Plan, organize, and execute marketing and sales programs.Act as the point persons for outside, inside and partner sales teams.Manage vendor contracts. Generate leads and drive sales.Supervise marketing assistants and other employees.Improve forecast performance of business through thorough understanding of underlying demand assumptions. Show less

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  Mahindra Satyam BPO

  Jan 2008 - Jan 2009

  Customer/Technical Support Specialist

  Client : Verizon (ISP) Hardware/Software Support over the Phone:

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  Sutherland Global Services

  Jan 2009 - Jan 2010

  Sr. Technical/Customer Support Executive

  Client : Dell (Dell ITS) Hardware/Software Support over the Phone:.Taking call and Generating Sales and providing solutions to the technical issues on customer's computer's/laptop's every day.Updates downloaded to projects / processes accordingly.Generate Leads from the Data provided from the client (Outbound Calling)Handling escalations & assisting the new joiners to get acquainted with the systems & product. Also, making presentations for better concept understanding.Call Monitoring, Floor Walking and providing Feedback to the associates for their improvements.Manage On-the-job training effectively. Handling escalations & assisting the new joinees to get acquainted with the systems & product.Assisting TL in day to day activities and handle team in absence of Team Leader Show less

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  Sitel

  Sept 2010 - Sept 2011

  Sr. Technical Support Executive

  Client : Dell (Dell On Call) Hardware/Software Support over the Phone: Acknowledging and setting proper priority for problems assigned to ensure timely resolution of issues and requestsWorking with user to identify computer problems and advising on the solution and time frame of the resolutionMaintaining proper and accurate logs and records of user queries and providing appropriate and timely follow up with usersAnalyzing call logs to spot common trends and underlying problems and recommending solutions to the root causeProviding technical guidance and direction to team members and peersServing as a problem escalation point and technical contact for the group and possibly departmentIdentifying reoccurring hardware and software incidents and proposes solutionsProviding advanced, ongoing technical assistance to end users and/or peers by independently isolating infrastructure related issues and escalating to network and server teamUpselling companies products and generating revenue and sales for the Department/Company. Show less

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  Setline Global Services

  Jan 2012 - Jan 2013

  Business Development Manager

  Understand the particular offering of the client organizationMap global markets, capture market intelligence & identify target marketsEffectively articulate value proposition to decision makers and assess buying interestProspect, Educate, Qualify and Develop accounts to create sales ready leads for clientsEffectively perform outbound calls to target prospects in defined geographiesEngage in meaningful conversation/s with key decision makers and business ownersConduct targeted surveys to identify right business opportunity from prospectsConsistently meet or exceed demand generation targets to create high quality sales pipeline for our clientsResponsible for lead nurturing and follow up programs designed by the customer Show less

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  Setline Global Services

  Oct 2013 - Feb 2014

  Assitant Manager Business Development/Sales

  Handling a team of Chat support and telemarketing executives.Cold calling to the leads generated by the chat support team.Prospect for potential new clients and turn this into increased business. Cold call as appropriate within market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company’s practice leaders/Principals. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Present new products and services and enhance existing relationships.Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.Submit weekly progress reports and ensure data is accurate.Forecast sales targets and ensure they are met by the team.Present business development training and mentoring to business developers and other internal staff. Show less

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  TSL Marketing

  Mar 2014 - Jan 2015

  Sales Account Manager/Business Development Manager
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  Versaidigi Solutions LLP

  Feb 2015 - Oct 2015

  Business Head - VP Sales and Marketing
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  BrandIT Solutions LLP

  Mar 2015 - now

  Founder Director

  Founder of the Company and on a Mission to accomplish the IT Challenges for the Clients in different Industry Verticals, Focused more on growing sales with Guaranteed Results.