Himanshu Rattan

Experience

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  INS E-Solutions Ltd

  Feb 2002 - Apr 2004

  Team Member

  Customer name: UTI BankProject Description: Company has 2* 2 Mbps Lease Line from Delhi office to Mumbai Office.1. Over 300 workstations indifferent branches connected to the 100 Mbps switched backbone and configured with Windows 2000 domain environment.2. IBM and HP servers3. CISCO Routers 3600 and 2600 Series are used for WAN connectivity with different branches in Delhi.Role Description: Team Member1. Handling all the Branches of UTI Bank in Delhi.2. Scheduled Visit in different branches for inspection of Routers,Switches,VSAT,Servers, Desktops and Pinters.Generating Reports and get those reports signed by Branch Manager.3. Configuring Routers with RAID (V35 and G70) and Touchtel Modems for new Branches.4. Handling Printers (Dot Matrix, Passbook Printer, Desk Jet and Laser).5. Links and connectivity monitoring of all locations.6. Coordinating with vendors and taking follow-ups for the Links.7. Inventory Management. Show less

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  M.S. Compserve Pvt. Ltd.

  May 2004 - Jan 2006

  Team Member

  Customer name: EFunds International India Pvt. Ltd.Project Description: Company has 9x2 Mb point-to-point IPLC from Gurgoan office to US Hubs at New Berlin & Phoenix. Gurgoan infrastructure includes.1. Over 700 workstations connected to the 100 Mbps switched backbone and configured with Windows 2000 and Windows NT in NT domain environment.2. IBM Netfinity and e-Series servers3. Lotus Domino R5 Server with different databases and around 400 mail users.4. CISCO Routers and IGX is used for WAN connectivity with different overseas clients.5. ArcServe for Backup and Trend Micro for Antivirus Solution.Responsibilities:1. Responsible for the IT infrastructure & networking operation on a 6*24 hours basis according to the terms and conditions laid down in the FMS contract signed between IBM and Efunds.2. Providing IT support to five different processes consisting of around 1200 users and 700 workstations including Laptop, desktop and server class machines from IBM. Compaq and HP.3. Provides support for Desktop, Network infrastructure and applications support.4. Imparting training to the new users and engineers to enhance their technical skills.5. Facilitate the process of feedback mechanism for the IBM team on regular basis through meetings, conference call, and general correspondence.6. Instrumental in implementing new infrastructure for new processes.7. Responsible for the generating timely reports for both the internal and the external customers to support daily operations.8. Co-coordinating with counter part in US for implementing new process, procedures, systems and software packages.9. Handling customer calls (Technical) (Internal and external both) and bring them to a logical conclusion and closure.10. Understand the nature of problem(s) and bring it to a quick and logical closure.11. Coordinating with Global and local ISP’s for International Circuits and the local Circuits. Show less

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  IBM India

  Feb 2006 - Jun 2006

  Team Member

  Customer Name: Eicher India Pvt. Ltd.Pithampur, IndoreProject Description: Company has two 2 MB Lease Lines from Noida office to Indore & infrastructure includes.1. Over 500 workstations connected to the 100 Mbps switched backbone and configured with Windows XP/2000/95/98 and Windows 2003 domain environment.2. IBM Netfinity and e-Series servers3. Exchange Server and around 500 mail users.4. CISCO Routers and Switches are used for WAN connectivity with Noida Data Center.5. SAN and Tivoli are used for Backup and Symantec for Antivirus Solution.Role Description: Senior Engineer1. Supporting the Site with L1, L2 & L3 Support.2. Vendor Management. Coordinating with ASP’s for Desktop, Network infrastructure and applications support.3. Responsible for IT- Procurements (Consumables & IT-Assets).4. Supervision of FM Services (Provided by IBM India).5. Responsible for handling Internal Projects.6. Maintaining the Stock for the Site as per site Requirement.7. Maintaining Agenda, Implementation and Final Reports for Internal Project.8. Recommending Managers and Users to enhance the security and implementing new concepts to make the site more secure and advance.9. Responsible for IMAC.10. Imparting training to the new engineers to enhance their technical skills.11. Facilitate the process of feedback mechanism for the IBM team on regular basis through meetings, conference call, and general correspondence.12. Instrumental in implementing new infrastructure for new projects.13. Responsible for the generating timely reports for both the internal and the external customers to support daily operations.14. Handling customer calls(Technical) (Internal and external both) and bring them to a logical conclusion and closure.15. Understand the nature of problem(s) and bring it to a quick and logical closure.16. Coordinating with local ISP’s for local Circuits. Show less

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  Tata Consultancy Services

  Dec 2006 - Oct 2013

  CLIENT: Aegis MediaGurgaon, IndiaSetup: Company has datacenters in 50 countries.• Over 1800 Windows Servers.• IBM, Dell and HP Servers.• Windows Patching through WSUS and SCCM, Monitoring through SCOM and Ticketing Tool SCSM.Responsibilities:1. Supporting OS and Hardware for Windows server from offshore.2. Understand the nature of problem(s) and bring it to a quick and logical closure.3. Providing L2 and L3 level support to approximately 1800 windows server.4. Handling Escalated Issues.Significant Achievement: • Worked as Team Lead and handled team of twelve people in Offshore.• Successfully done transition of 50 Countries along with supporting daily operations.• As a "Transition Lead" went to Brazil and successfully get the Signoff for the Brazil Site. Show less CLIENT: Royal Bank of ScotlandGurgaon, IndiaSetup: Company has two Datacenters in Edinburgh and Macmerry.• Over 3000 Windows Servers.• IBM, Dell Blade servers and HP Servers.Responsibilities:1. Supporting OS and Hardware for Windows server from offshore.2. Understand the nature of problem(s) and bring it to a quick and logical closure.3. Providing L3 level support to approx 3000 windows server.4. Handling Change Management and Problem Management.5. Handling Escalated Issues..Significant Achievement: • Automated process of granting access to Application teams on Windows Servers.• Created RIB Admin tool for granting and revoking access to users on ILO. Show less CLIENT: XL InsuranceGurgaon, IndiaSetup: Company has two 3 Datacenters in London, Zurich and USA.• Over 250 Windows Servers in London datacenter.• IBM and HP Servers.Responsibilities:1. Supporting OS and Hardware for Windows server from offshore.2. Understand the nature of problem(s) and bring it to a quick and logical closure.3. Providing L3 level support to approximately 2200 windows server.4. Handling Change Management and Problem Management.5. Handling Escalated Issues.6. Responsible for Transition and IMAC. 7. Windows Patching through WSUS.Significant Achievement: • Created and configured Script for monitoring 250 Windows servers HDD, McAfee and ping report on daily basis. Show less Customer Name: Virgin Atlantic AirwaysProject Description: Virgin Atlantic Airways is the second biggest airline in UK. I am leading Windows Team that provided support to issues related to Hardware and Software for Servers and Desktops. IT had 500+ windows servers.Role Description: Team Member1. Providing L2 Support for VAA staff for IT related issues.2. Supervision of Helpdesk Services.3. Installing Windows Patches through Patchlink.4. Responsible for handling Internal Projects.5. Maintaining Agenda, Implementation and final reports for Internal Projects. 6. Recommending Managers and Users to enhance the security and implementing new concepts to make the site more secure and advance.7. Imparting training to the new engineers to enhance their technical skills.8. Handling customer calls (Technical) and bring them to a logical conclusion and closure.9. Understand the nature of problem(s) and bring it to a quick and logical closure.10. Conducting Weekly Briefing based on daily updates;11. Creating Knowledge Base articles, this also includes use of Consult Mindshare tool which shares information and knowledge across the organization.12. Creating Critical Call Report on daily basis and analyzing the same and preparing RCA for al incidents.13. Incident management and problem ticket management through Magic Helpdesk tool. Show less

  • Windows Server Administrator

    Apr 2012 - Oct 2013

  • Wintel Administrator

    May 2009 - Apr 2012

  • Team Member

    Jun 2008 - May 2009

  • Team Member

    Dec 2006 - Jun 2008
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  Tata Consultancy Services

  Mar 2014 - Jan 2015

  Windows Team Lead

  CLIENT: Avis Budget GroupSetup: Company has two main Datacenters in Slough and Heathrow.• Over 2000 Windows Servers, 5 vCenter Servers and 100 ESX servers.• IBM, Dell Blade servers and CISCO UCS.Responsibilities:1. Supporting the Site with L1,L2 & L3 Support.2. Vendor Management, coordinating with vendor for Hardware support for Servers.3. Responsible for IT- Procurements (Consumables & IT-Assets).4. Handling Internal projects like Ground labs, Nexpose and SOX .5. Handling customer calls(Technical) (Internal and external both) and bring them to a logical conclusion and closure.Significant Achievement: • Worked as Team Lead in onsite and handling a team of six people in Offshore. Show less

• 

  Tata Consultancy Services

  Mar 2015 - Apr 2016

  Windows Team Lead

  CLIENT: Bombardier TransportGurgaon, IndiaResponsibilities:• Successfully Transitioned 250 servers from CSC.

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  Tata Consultancy Services

  Nov 2016 - Sept 2021

  CLIENT: AptivGurugram, IndiaInvolved in transitioning of Aptiv account and now working as a Technical Lead and working on Incidents and Problem Tickets to support daily operations.Responsibilities:1. Working as IT Engineer and supporting approximately 2200 Windows servers and 715 ESXi Servers and 13 vCenter Servers.2. Handling P1/ P2 bridge calls and single point of contact for working and resolving Problem tickets.3. Working as a Technical Lead and supporting the OS in-place upgrade of the windows servers from Windows 2012 R2 to Windows 2016 Standard.• Working as a team member and involved in ESXi upgradation project, upgraded ESXi Servers from 6.5 to 6.7.Significant Achievement: • Involved in the transitioning and successfully transitioned Windows and ESXi Servers.• Got the appreciation for reducing and controlling the backlogs of Problem Tickets.• Successfully handling the escalated issues and bridge calls and closing them with a logical conclusion. Show less CLIENT: Jaguar Land RoverSetup : Company has Physical and Virtual Server Environment having approximately 400 Windows and Linux servers.• One vCenter Server having three Datacenters with 8 ESX Servers• Physical and Virtual Servers with Microsoft Cluster and NLB.• WSUS Server for Windows Server patching. Responsibilities:• Working as IT Engineer and supporting approximately 400 servers in the two Datacenter at Solihull, Birmingham Site.Significant Achievement: • As a DCH (Data Center Hosting) resource involved in the summer and Whitsun shutdown for the replacement of UPS in Solihull Data centers in which the datacenters were completely shut down for three days.• Worked and patched approximately 220 Windows servers within three days to protect from ransomware virus. Show less

  • Technical Lead

    Mar 2019 - Sept 2021

  • Windows and VMWare System Administrator

    Oct 2018 - Mar 2019

  • Windows and VMWare Administrator

    May 2018 - Oct 2018

  • Windows and VMWare System Administrator

    Nov 2016 - Apr 2018
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  Tata Consultancy Services Germany GmbH

  Sept 2021 - now

  Technical Lead

  CLIENT: HellermanntytonTornesch, Schleswig-Holstein, GermanyInvolved in transitioning of Hellermanntyton account and now working as a Technical Lead resolving critical issues. Working on implementing new projects, resolving Problem Tickets and incidents to support daily operations.Responsibilities:• Working as Technical Lead and supporting operations for approximately 1100 Windows/82 ESXi and vCenter servers globally.• Involved in transitioning of Hellermanntyton account and now working as a Team Lead and working on Incidents and Problem Tickets to support daily operations.• Working on in place upgradation of Windows Servers.• Working on upgradation of ESXi servers from 7.0 to 8.0.• involved in resolving critical Incidents, Problem Tickets and incidents to support daily operations.• Supporting Azure Environment by creating VMs and configuring in Backups. Show less