Experience

• 

  Allteksolutions

  Jan 2012 - Jan 2013

  Mobile it technician

  Mobile IT technician My duties include dealing with customers face to face, onsite work, problem solving, time keeping, managing my own schedule ensuring speedy resolution of fault calls. Identifying sales opportunities for upgrades and additional equipment. Skills /Achievements Performance increase of Terminal Servers. Using virtualization to stabilize unreliable serverDocumentation project of Server Room, including all server specs and diagram.Panasonic Telephone systems, installation and supportRemote server health monitoring of client sitesAssisting a major client in the roll out of office 2010On-site and Remote support Show less

• 

  Outdoor and country

  Jan 2013 - Aug 2016

  It administrator

  At Outdoor and Country I am responsible for the day to day running of the IT department; this includes supporting the 5 remote branches on-site and remotely. Skills / Achievement Installation and maintenance• Windows server 2012 Desktop Servicer Server (TS)• Microsoft Hyper V • Virtual Windows Server 2012 WSUS Server Coordinating Client Migrations • Windows XP to Windows 8.1 • Windows 8.1 to windows 10 Network infrastructure • 10/100 Switches to gigabit switches• Patch panel installation in new offices Customer services ticketing system (Zendesk) installation• Customization to fit the specifications required • Creation of automated SQL reports Creation of Documentation for the entire infrastructure British Red Cross first aid training (Expires June 2016) Point of sales installation and maintenance Creation and maintenance of HTML responsive marketing email template (preview available on request) Ecommerce and sales experience Building all of the client machines Development of Minor C# applications• Till Lockdown software Sage Accounts & Payroll Support V19 to V22 Show less

• 

  Airain

  Aug 2016 - now

  - Designed, implemented and managed diverse infrastructures, leveraging technologies, such as AWS, Microsoft Azure, PCOIP, K8s, Terraform, RedHat, Windows Server, VMware virtualization suite, Postgres, ELK, and Kibana.- Ensured compliance with stringent security frameworks, including Swift.- Constructed customised monitoring platforms for in-house systems.- Oversaw the management of the on-island data center.- Led the IT team supporting a wide array of technologies in a high-paced environment.- Implemented and delivered Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to senior management.- Deployed intricate in-house systems such as Grafana, Zabbix and SolarWinds.- Spearheaded the automation of infrastructure tasks.- Successfully delivered and managed major projects (details available upon request).- Extensive travel involving adherence to various regulations to ensure compliance with data retention requirements.- Effectively managed the IT budget. Show less

  • IT Manager

    Aug 2017 - now

  • IT Analyst

    Aug 2016 - Aug 2017