Experience

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  Gamers lounge

  Aug 2020 - Mar 2021

  Esports coordinator

  • Creating and executing timeline and content plan.• Public relations representative for streamers. Creating plans for streamers, media partners, and our social media platforms.• Coordinating between stream team, admins, and social media team during Live broadcasts.• Hiring and managing team responsible for the tournaments.

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  Giza seeds & herbs

  Aug 2021 - Sept 2022

  Commercial account manager

  Main Responsibilities:• Proactively understand what our clients (all over the EU & US) need and what constitutes value in their partnership with Giza.• Oversees all internal processes to ensure client service is sustained and improved.• Share shipping and logistics updates with clients.• Professionally handle customers’ inquiries and complaints. • Issuance of new orders based on annual budget per client.• Allocate orders in planned slots to serve quarter targets.• Forecast all sales pipeline orders • Ensure cash collection is done promptly and securely in compliance with company policies and processes.• Responsible for determining the ideal target price for products of the business.🏆 Key Achievements: • Handling the existing key, strategic accounts and driving 15% of overall company revenues.• Over-achieving two successive quarters (Q4-2021 & Q1-2022) 111%, and 165%, respectively.• Grew new business by gaining new clients for the non-core/ core products in the US and EU contributing to +12% of overall company revenues. • Supported the overall commercial team & handled escalations and reporting to the ExCom while the commercial manager was on leave.📚 Highlighted Workshop: Harvard Business School with Prof. Boris Groysberg, Three Case Studies for Domino’s Pizza, Recruitment of a Star, and Amazon. The workshop was conducted by Show less

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  Orange business services

  Oct 2022 - Oct 2023

  Service delivery manager (uk & ireland)

  Managed end-to-end network orders and projects for customers in the UK & Ireland, from receiving service requests to handover and billing.Key Responsibilities:• Coordinated provisioning for network projects, optimized resource • Allocation, and developed implementation schedules.• Validated service orders for administrative and technical accuracy, including pre-qualification checks.• Liaised with local contacts for service order verification and placed/monitored orders with local carriers and vendors.• Ensured timely delivery by proactively managing orders, expediting tasks, and mitigating delays.• Monitored provisioning databases to maintain accurate progress updates.• Provided regular status reports to customers and internal teams.• Confirmed customer acceptance of services using OBS tools.Awards:🏆 Change Maker Award – Led an IT services project across 14 UK cities, demonstrating customer success, value creation, and fast decision-making.🏆 Change Maker Award – Maintained key partner relationships in the UK, emphasizing team spirit and a learning culture. Show less

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  Orange business

  Feb 2025 - now

  Revenue assurance & delivery excellence analyst

  As part of the Global Delivery & Operations team at Orange Business, I’m directly collaborating with senior leadership to drive innovation, operational excellence, and customer satisfaction.Main Responsibilities:• Optimizing Business Operations & Revenue Assurance: Analyzing business processes, identifying inefficiencies, and implementing solutions that streamline commercial order management, supporting strategic revenue growth.• Enhancing Service Delivery Excellence: Contributing to the redesign of key performance metrics (Order to Bill Process) to improve service quality, reduce lead times, and elevate the overall customer experience.Through this internship, I’m gaining:• International Exposure: Collaborating daily with diverse teams and professionals from around the world, enhancing my cross-cultural communication and global business perspective.• Experience in Agile Methodologies: Actively participating in Agile processes, utilizing Scrum and Kanban frameworks, and developing a mindset geared toward continuous improvement.• First-hand Interaction with Top Management: Engaging directly with senior management, providing insights into strategic decision-making and leadership practices. Show less