Experience

• 

  Jordan computer society

  Feb 2020 - Jul 2020

  Network trainee
• 

  Extensya

  Dec 2020 - Jan 2021

  Csr
• 

  Gistec

  Jan 2021 - Mar 2021

  Technical support specialist
• 

  Progresssoft corporation

  Mar 2021 - now

  • Implement and install solutions on the customer's test and live environments.• Handle team responsibility.•Provide mentorship.• handle the handover process.• Handle issue reporting with the clients.• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, and Communication Levels).• Act positively and respond promptly to customer requests/tickets.• Prepare, review, and ensure the accuracy on technical documentation.• Perform any other job-related duties incidental to the work. Show less

  • Technical Team Lead - T2

    Aug 2023 - now

  • Support and Implementation Engineer

    Mar 2021 - Aug 2023