Experience

• 

  Sainsbury's

  Jan 2006 - Jan 2011

  Retail graduate scheme followed by numerous departmental / deputy manager roles
• 

  Sainsbury's supermarkets ltd

  Jan 2011 - Sept 2024

  In my role as Store Manager at Sainsbury’s, I am responsible for directing all facets of initiatives involved in operations, sales, and team development processes whilst maintaining compliance with brand standards, KPIs, and best practices. One of my key roles is to ensure sufficient operational coverage by supervising staffing resources whilst achieving labour and productivity targets. I oversee all HR and ER operations with team including managing recruitment, people development, disciplinary proceedings/appeals, right-to-work, and payroll processes. I deliver best-in-class and welcoming service indicative of company set standards whilst resolving complaints proactively. I also participate in continuous improvement and change initiatives by liaising closely with senior management to enable informed decision-making aimed at preventing sales/service performance disruption. I administer/complete regular staff appraisals to meet development objectives and corporate ethos. It is my job to augment job engagement and performance across various metrics by establishing targets. In addition to that, I manage store budget including executing cost reduction/revenue-generating initiatives, developing action plans as well as overseeing receipt/replenishment of stock. Furthermore, I conduct regular meetings with staff to discuss performance updates and new/upcoming activities within store and business as whole.Below are my Key Achievements in this role:• Managed largest talent pipeline of internal promotions in region.• Augmented customer and colleague satisfaction scores whilst reducing labour cost by 16% in year.• Slashed wastage and loss by completing regular inventory reconciliation and investigating discrepancies.• Generated over £600K weekly by providing services as lead role along with tasked to steer high footfall store.• Achieved highest risk rating score last year as well as directed wide range of inputs to improve performances. Show less

  • Store Manager

    Jan 2013 - Sept 2024

  • PA to the Zone Managing Director

    Jan 2011 - Jan 2013

  • New Store Opening Support (Secondment)

    Jan 2011 - Jan 2011
• 

  Sainsbury's

  Jun 2024 - now

  • Regional People Partner

    Jun 2024 - now

  • People Operations Business Partner

    Jun 2024 - Sept 2024