
Timeline
About me
Operations Officer at Diamond Trust Bank HQ
Education

Intel college nairobi, kenya
2009 - 2011Foundation degree computing pass
Braeside high school
2007 - 2008Gcse's mathematics, computer science, physics, english, business studies and music pass
University of sunderland
2012 - 2014Master of science - ms information technology managementActivities and Societies: Modules: Project management and control, Research skills and academic literacy, Project risk & quality management, Decision support for management, Managing people and project leadership, Electronic commerce, Intelligent systems for management. Dissertation: Customized Software Development Process Improvement in Insynque Solution Limited.

University of sunderland
2011 - 2012Bachelor of science - bsc applied business computingActivities and Societies: Modules: Artefact, Information technology project management, E-commerce strategy & management, Research in management, Advanced software engineering, Human computer interaction
Experience

Kibo safari camp
Jan 2013 - Jul 2013I.t manager➢ Supervised office operations and coordinated work schedules.➢ Provided training and guidance for new employees within theI. T department.➢ Organized and evaluated office procedures to ensure aneffective and efficient flow of work.

Insynque solutions limited, nairobi kenya
Aug 2013 - Aug 2014Assistant i.c.t officer➢ Designed custom graphics and design for Web sites.➢ Skilled in the use of several desktop MS office suite programs,graphic design programs.➢ Maintain, upgrade cyber-attacks on secure networks.➢ Provide support and technical services for users.➢ Oversaw design direction for weekly original content updates➢ Coordinated multiple projects simultaneously.

Jabbal ltd
Oct 2014 - Aug 2015I.t administrator➢ Overseeing work schedules and delegating duties in theteam.➢ Provided support to I.T users in the company.➢ Created network for users to access the intern et and printingfacilities.➢ Maintain and coordinate all IT – related matters including data,wireless communications, mobile technology, telephony,security, and computer hardware and software.➢ Maintain and improve the internet connections.➢ Monitor network utilization and effective performance fornetworks optimization, reliability and availability.➢ Ensured that the network is operating properly and that allemployees have the ability to communicate through theInternet. Show less

Diamond trust bank hq
Sept 2016 - nowOperations officer - clearing department➢ Clearing cheques processes, confirming cheques usingspecial sybrin tools, processing unpaid cheques, making dailyreports of chqs and making callbacks to clients to confirmpayments.➢ Customer Set-up and Maintenance in Alternate channels.➢ Administrate customer service relationships to a least meetcustomer outlooks at all times.➢ Maintain static data and Agent applications.➢ Booking and liquidation of fixed deposits & Monitoring fixeddeposits rates.➢ Oversees Truncation, reorders cheque processes.➢ Handling cheque book orders via mobile banking platforms,branch requests and new accounts.➢ Use of Core Banking Systems e.g. Oracle Flexcube, SybrinCOS, Sybrin BPM, SWIFT Interface Installation and Projectcoordinator of straight through processing-(STP) system.➢ Support for bespoke banking systems-creating, deleting andchanging account permissions. Show less
Licenses & Certifications

Security awareness
Knowbe4Jan 2021
Data protection
Diamond trust bankDec 2020
Volunteer Experience
Volunteer Staff
Issued by Guru Nanak Nishkam Sewak Jatha on Feb 2008
Associated with Tripth JabbalManagement Internship
Issued by Diamond Trust Bank on Jan 2018
Associated with Tripth Jabbal
Languages
- enEnglish
- puPunjabi
- kiKiswahili
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