Experience

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  Sutherland

  May 2018 - Feb 2019

  Associate

  *Contributed to enhancing the customer experience at Amazon by devising initiatives and automating processes, earning recognition with the "Best Associate Award."*Received the "Best Associate Award" for outstanding efficiency and accuracy in performance.

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  Wedding chakra

  Mar 2019 - Dec 2019

  Production manager

  * Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.* Managed event bookings, calendar,meeting arrangements and managed logistics.* Directed key personnel in correct production techniques to achieve required quality

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  Amazon

  Dec 2019 - Jan 2021

  Retail associate

  *Assisted in achieving loss prevention objectives through vigilant monitoring of shopper behaviour.*Examined competitors' pricing strategies to make informed decisions aimed at enhancing company revenue.*Identified opportunities and analyzed key performance indicators in the marketplace to diversify campaigns, expand visibility, and enhance the performance of Italy, Spain, Germany, and Europe (Sports Products).

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  Surveysparrow

  Feb 2022 - now

  As part of the Technical Account Management team, I was responsible for training new team members, mentoring the support team, and managing key performance indicators such as customer satisfaction, response time, and resolution.My responsibilities included nurturing new hires as they became familiar with the product and process, guiding technical account managers with support and product-related issues, and conducting module-wise training and knowledge-sharing sessions.I also worked closely with internal stakeholders such as presales and customer success managers to understand customer requirements and facilitate smooth transitions.In addition, I assisted support representatives in achieving their best performance and even helped some earn customer champion awards.I collaborated with customer success managers to meet customer expectations and maintained a list of feature requests for customers, liaising with product managers to ensure that these requests were delivered as expected.I also worked closely with product managers to enhance product releases and handle critical issues and escalations from customers.In my role, I also managed a specific set of accounts with higher monthly recurring revenue and complexity, proactively reaching out to ensure that these customers were using the product features in accordance with their business models and industry best practices.Additionally, I managed support forums and customer discussions.Handled portfolio of 600k USD Show less

  • Senior Technical Account Manager

    Jun 2023 - now

  • Technical Account Manager

    Jan 2023 - Jun 2023

  • Product Consultant

    Feb 2022 - Jan 2023