Experience

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  Southwest minnesota state university

  Aug 2016 - May 2018

  ➡️ Recruited 47 participants and assisted in conducting all user interviews, which resulted in actionable insights and a path to user surveys and literature reviews.➡️ Partnered with the project team to find opportunities to integrate user insights and a complete heuristic evaluation to strategizewith the project team.➡️ Evaluated users' needs by road-mapping user path of the physical setting of campus life; student centers, residential cafeteria,and coffee house.➡️ Assisted in classroom observations to analyze behavioral expressions. Show less

  • Resident Assistant & Content Creator

    Jan 2017 - May 2018

  • Research Assistant

    Aug 2016 - Jul 2017
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  Dst systems

  Sept 2019 - Jul 2021

  Financial service operations representative

  ➡️ Provided first-level quality assurance review for specific transactions while spearheading the processing of manual trades taken outside of the NSCC system as directed by clients.

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  U.s. bank

  Jan 2021 - Dec 2021

  Fraud specialist

  ➡️ Managed clients through personal calls by utilizing empathy and inquiries to gauge interest level, concerns, and reimbursement expectations regarding fraudulent claims.

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  General assembly

  Nov 2021 - Mar 2022

  UX DesignerLowe's | E-Commerce | Jan 2022➡️ A 14-day collaborative project with a focal point of creating a space for clients to discover, plan and purchase plants for Lowes e-commerce plant department. Ideated, designed, and prototyped a high fidelity site. UX ResearcherCountry Garden Flower | E-Commerce | Dec 2021➡️ Conducted a complete site analysis with heuristic evaluation and competitive and comparative analysis for a mid-fidelity prototype for local companies' launch of a future redesign that consists of a new nautical architecture for users to access essential products. UX Designer & Lead ResearcherAiden's Boutique | Mobile | Dec 2021➡️ Designed a mid-fidelity mobile app that allows millennials to explore varying t-shirts safely. Show less

  • User Experience Researcher

    Nov 2021 - Mar 2022

  • UX Design Immersive

    Nov 2021 - Mar 2022
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  Run free

  Feb 2022 - Mar 2022

  Ux designer

  UX DesignerRun Free Training | E-Commerce | Remote | February 2022➡️ 21-day collaborative redesign for a virtual coaching company to bring in first-time and forever-time runners through testimonials, carousel, iconography with a high fidelity prototype.

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  Genhax

  Mar 2022 - May 2022

  Ux designer

  ➡️ Worked in a team of three where my responsibility was organizing the front-end research development, being the primary source of communication with our developer and our stakeholder. I also contributed in a collaborative space as a visual designer with concept sketches and low to high prototyping to successfully create a customer-centric MVP for our client in Essteem's 25-day Equalithon.

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  Commerce bank

  Jun 2022 - now

  Digital product manager