Experience

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  Opus technologies

  Jan 1987 - Jan 1987

  Warehouse assistant
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  Clarkson friend croager

  Jan 1988 - Jan 1988

  Motor insurance assistant
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  Renown policies at lloyds

  Jan 1989 - Jan 1995

  Direct motor assistant

  • Helping customers via telephone and face to face regarding motor insurance• Maintaining the computer system used for client database (including system back-ups and upgrades)• Training staff on use of computer system• Manual calculations of new motor quotations• Referrals of new business or policy changes to Underwriters• Procesing received premiums including creating bordereaux and banking payments

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  Aa insurance

  Jan 1989 - Jan 1989

  Motor insurance assistant
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  Aon risk services

  Jan 1995 - Jan 1997

  Customer service assistant / trainer

  • Helping customers via telephone and face to face regarding household insurance• Training staff on correct procedures• Creating training plans and training hand out packs• Training staff either on a 1 to 1 basis or in groups of up to 10• Assisting call centre with new business calls• Maintaining the work flow statistices for management (i.e. incoming and completed work)

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  International medical rescue ltd

  Jan 1997 - Oct 2004

  International services manager

  • Managing a network payment team of 10 staff• Negotiating with overseas medical providers• Visiting overseas medical facilities and agents• Maintaining good relationships with suppliers and medical providers worldwide• Handling queries from various suppliers• Running reports for clients and management• Assisting with developing new bespoke system for handling medical emergency cases• Liaising with insurance companies regarding medical emergency claims• Searching for, visiting and auditing potential new providers• Reviewing and implementing working procedures• Discussing medical cases and invoices with company doctors• Manage project for trips overseas to medical facilities with clear objectives to meet• Key involvement with projects for design and implementation of new computer systems• Training and development of staff• Regular review of procedures• Investigation with case details and clinics with regards to any complaints or concerns Show less

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  Cega assistance

  Nov 2004 - Jan 2005

  Special projects - cost containment

  • Identifying cost containment needs for insurers, and presenting a solution to their needs• Research on available suppliers to get the best service while mitigating costs• Use of good relationships to negotiate working agreement and rates• Implement plans for overseas visits to suppliers for negotiations and review of there services• Set up reporting process to demonstrate trends and statistics• Initials period within operations department setting up and assisting with new assistance cases Show less

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  A-plan insurance

  Feb 2005 - Sept 2005

  Personal lines manager

  • Setting up a new department from scratch to compliment the commercial vehicle department which holds a large database of clients• Providing quotations and advice to clients for Motor, Household and Liability insurance over the telephone and counter• Arranging cover and setting up the files for clients• Providing weekly statistical information to the branch manager• Ensuring all quotes and files are processed in accordance with FSA regulations• Regular audit of files to ensure FSA compliant Show less

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  Allianz insurance plc

  Jan 2006 - Aug 2007

  Business quality technician

  • Testing of correct premiums on personal lines products on major broker quote systems• Implement fixes to errors found promptly• Supervision, training and development of staff involved in testing strategy• Visiting major brokers in UK to test their quote systems on-site, for correct premiums• Develop and maintain test packs• Leading project for the development and use of electric cover-notes• Liaising with brokers, internal pricing teams, business systems and software houses Show less

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  Rogers outsourcing solutions ltd

  Aug 2007 - Dec 2008

  Business improvement manager

  • To review and implement effective processes ensuring AXAA, ISO and PCI compliance• To manage the Quality Assistance Representatives• To meet required recruitment needs• To develop all staff on the UK platform through training, coaching and ongoing training needs• To provide and implement ideas for motivating staff• To review and introduce effective tools for monitoring Quality and training needs• To review daily processes to ensure best business practice at all times• To assist with provider relationships where required Show less

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  Culture vanille

  Jan 2009 - Jul 2021

  Production manager / partner

  Product development and marketing.Production Processes to ensure orders are deliveries as per company quality requirements by promised deadlines.Forward thinking Business Strategy.

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  Ecole fatima

  Jan 2010 - Dec 2016

  Voluntary english teacher

  Teaching and Assisting with other English Speaking Volunteers to help students at a non government school which is run by funding from donations to give children who are outside the government system an education which is focused on assisting them with finding employment when they are ready to leave.

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  Tfsi ltd

  Sept 2010 - Apr 2011

  Recruitment officer

  Recruiting Technical Service specialists in the sectors of Defence, Energy, Aeronautics, Industry and Telecoms worldwide.

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  Freelance

  Oct 2011 - Jul 2021

  Sourcing & recruitment consultant

  Sourcing & recruitment consultant sourcing candidates for clients who are involved with major projects around the world, mainly Africa and Asia, in construction, Urban Transport, Mining and Oil and Gas.Looking for experienced civil engineers, project directors or similarly skilled individuals interested in expat opportunities. Job opportunities are usually available in Airport Planning, Highways and Bridge Construction, Mining, Major Metro and rail projects and Upstream Oil and Gas. Was looking for skilled technical people, engineers, Project managers or Directors and others with years of experience and skills in the industries above. Show less