Asmar Mushtaq

Experience

• 

  Worldcall Telecom Limited

  Jul 1999 - Oct 2016

  • Ensure 100% availability of technical services. • Effectively manage day to day activities. • Effective implementation of the end to end fault management process.• Interact with management and senior management during crises to ensure a high level of customer satisfaction.• Improve service delivery, maintain service level agreements (SLAs) and proactively manage service degradation across WorldCall’s hybrid network.• Evaluate quality of service (QoS) and facilitate capacity planning by analysing customer usage levels, network utilization and service or traffic performance • Engaged in problem resolution of complex problems relating to product or service installation, hardware or software issues, operations, performance or other aspects of services.• Arranging teams, tasks, tracking measures and guidance for smooth and uninterrupted execution. • Act as a coordinator and point of escalation for operators or management during problem recovery activities.• Serve as point person for internal controls and problem management• Monitoring and executing plans and roadmaps. • Identifying risks and issues and updating plans accordingly. • Maintaining a healthy working environment that is safe, secure and motivating. • Monitoring performance and conformance to standards, work ethics, policies and professional conduct. • Preparing plans for all management objectives, including risks, quality, schedules, costs, requirements and scope, human resources, purchasing, integration and changes. • NOC and Technical Support Administration• Long Haul and Metro Transmission Network availability• Staff Management• Fault Management• Coordination with Interconnect Partners• Day to day management of the network operation team• Standby 24x7 and able to react to critical faults Show less • Responsible for the entire Operations and Maintenance of WTL LDI network comprise of Siemens and Huawei NGN Platforms.• As team leader advise and assist team on area of responsibility and helped them for daily operations.• Supervise and assist installation, commissioning integration and testing and acceptance of NGN Platform and installed components in the network.• Vendor specific Technical proposal evaluation for up gradation and expansion and generation of reports and feedback to management• Network Analysis and optimisation on traffic reports• Liaison with the different telecom departments to identify requirements and provide optimal solutions• Serve as point person in WTL Karachi for internal controls and problem management.• Planned software and hardware upgrades to cater for network, subscriber growth and new services.• Identify bottlenecks, recommended solutions for routing of traffic, Network improvement and optimisation for Voice services.• Maintenance of the NGN switch by routine and quarterly application software saving according to the standard procedures• Furnished of the call data records to the billing department as per need• Routine check-ups different Media Gateways • Expert in use of Siemens NetManager and Huawei N2000 for centralised task management. Show less • Responsible for overall operations and maintenance of IN & VAS services in Pakistan.• Effectively manage day to day activities• Ensure 100% Availability of Calling Card Services brand name “Hello”. • Act as the main interface to explain issues, request and apply corrections, work around and fixes.• Manage the setup and operation of the interconnection to fixed and mobile operators• Implement and improve self-service facilities on the VAS platform• Implement network expansions based on traffic trends and projections• Escalation of important issues and taking up with vendor for solution• Application management of the IN and VAS platform• Perform the first level analysis. Tracking the problems in the system logs• Ensure all tickets are update in trouble ticket tools• Planned software and hardware upgrades to cater network subscribers’ growth• Recommend and identify opportunities for improvement and optimisation of existing services• Constantly created and improve internal and external processes and procedures (SOPs) for better operation• Perform IN system administration tasks for SQL database servers to provide high-volume, with high availability. Show less • Deputed for one year in order to build and trained technical team to streamline the payphones operation in Baluchistan province.• Review and evaluate requests from different stakeholders for system modifications.• Prepare system activity and performance reports.• Supervise maintenance of telecommunications equipment.• Develop, maintain, or implement disaster recovery plans to ensure business continuity.• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.• Consult with users to identify business and technical requirements for proposed system modifications.• Order or maintain inventory of telecommunications equipment, including Payphone sets, LPU boards, and cabling.• Monitor and analyze system performance, such as network traffic, capacity using NMS.• Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services. Show less

  • Manager NOC - IP & Transmission

    Feb 2010 - Oct 2016

  • Manager Switching & NOC - LDI

    Jun 2004 - Jan 2010

  • Technical Team Lead - IN & VAS

    Sept 2000 - May 2004

  • Executive Engineer - Payphone Operation

    Jul 1999 - Aug 2000
• 

  PTCL.Official

  Feb 2018 - now

  Senior Manager - Operations

  Working as Senior Manager-Business Operations overseeing three exchanges of PTCL with a total customers base of 60K+.Major Responsibilities:• Ensure the start to end process of providing Wire-line and Wireless Products to customers is smooth & trouble free.• Devise strategy to increase sales of Wire-line and Wireless Products to the customers within the exchanges.• Reviews broadband and PSTN faults rates constantly to retain the customers.• Devises strategies to deal with connections with repeated/prolonged faults.• Co-ordinates with other agencies to protect and safe guard the PTCL Network during development activities. • Active participation with planning wing for deployments of network for the clearance of existing and potential waiters in green/grey areas • Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls over Revenue.• Manage and Lead Development projects, deliver high quality innovative Copper and Optical Fiber Network that meets all standards of QoS in order to clear the Rejected Pendency.• Act as the liaison to the business requirement and development teams • Provide guidance and advice for all technical aspects of the system development , implementation or maintenance• Ensure all the developments are met according to business requirements • Develop work plans and provide support for designing, development, implementation, testing, pre/post implementation.• Providing architectural and technical guidance to the product development• Provisioning of Fault Free Service to the Valued customer by strengthening the Network Rehabilitation Show less