Lisa McColl

Experience

• 

  Next Retail Ltd

  Dec 1999 - Apr 2017

  • Store Manager

    Jun 2006 - Apr 2017

  • Commercial Manager

    Jun 2004 - Jun 2006

  • Operations Manager

    Sept 2001 - Jun 2004

  • Assistant Manager

    Dec 1999 - Sept 2001
• 

  Joules

  Jun 2017 - now

  • Supporting stores through continuous improvements to D365 mPOS including updates, releases and fixes in collaboration with IT teams and third parties• Developing and cascading support materials to stores as a result of systemic or procedural changes• Management of Retail Channel Optimisation programme in support of new ideas and continuous improvements • Delivery of store operational tablets through requirements, design, applications, license review, test and deployment, including support training materials• Working with the retail operations team to develop, design and deploy a Loss Prevention Audit Programme Show less • Representing the voice of the retail estate in cross functional meetings ensuring decisions made are deliverable and possible in the store environment• Communication preparation and delivery throughout the retail estate• Supporting store close and re-opening through the Covid 19 pandemic ensuring all Government guidelines were communicated and adhered• Leading a team of retail operations administrators to ensure stores supported and receiving good service from contractors• Organizing stocktake, supporting new store opening, re-sites, and Regional Manager team• Facilitating Retail Roadshow for 140 stores in three venues Show less Joules plc - Head OfficeTeam Flow Project Lead mPOS D365• Representing the retail estate in creation, development and testing of the D365 mPOS software• Developing supporting training documentation• Training the retail store managers in use of the software• Liaising with Head Office departments, stores and external developers to resolve any queries orissues concerning the mPOS• Presenting the capabilities of the system to business stakeholders in conference room pilot, and directors meeting Show less • Delivery of high standards of service, visual merchandising, health and safety, team development, profit and loss, and meeting KPIs• Development of store from launch - creation of new team and customer base• Store was top performing 35 to drive store for AW 18• Providing support to Regional Manager through covering the East Midlands and East Anglia area over holiday and absence periods. • Providing product feedback to Head office departments as required• Training of new store managers and providing recruitment support for new store openings Show less

  • Retail Project Manager

    Jan 2021 - now

  • Retail Operations Team Leader

    Jan 2020 - Jan 2021

  • Project Work Stream Lead

    Jan 2019 - Jan 2021

  • Retail Store Manager

    Jun 2017 - Jan 2019