Krystal Delaney

Experience

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  Smotherman Photographs Inc.

  Jun 1999 - Dec 2004

  Sales Manager

  - Customer Service: Prioritized customer service, cash handling, sales, program management, and team leadership. Proficient in MS Word, Excel, Outlook, verbal and written communication.- Inventory Supervision: Assisted with inventory management,product recommendations, and displayed strong communication and leadership skills. Detailed record keeping.- Sales Achievement: Led a team to consistently surpass monthly sales targets, optimizing stock levels, and enhancing revenue and customer relationships.- Hybrid/Remote (telework) Role: Involved hybrid/remote work with frequent travel. Show less

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  Home Instead Senior Care

  Jan 2006 - Jan 2007

  Human Resources Representative

  Developed streamlined recruitment strategies, resulting in expediting the recruitment process. Spearheaded employee engagement efforts and maintained precise financial documentation. Remotely when necessary. Provided HR support, On-boarding, and effectively rectifying HR issues. Oversaw office operations, managed budgets, and implemented initiatives, including credentialing and compliance tasks.

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  PLATINUM PRESTIGE LIMITED

  Jan 2007 - Mar 2009

  Sr. Human Resources Specialist

  - Efficient Recruitment: Spearheaded efficient recruitment strategies, resulting in an 11% reduction in time-to-fill positions.- Employee Engagement: Led employee engagement initiatives, resulting in a 20% increase in workplace satisfaction levels. Proficient in verbal and written communication.- Streamlined HR Functions: Proficiently utilized tools like Quickbooks, Excel, PowerPoint, Workday, revenue cycle processes management, billing, and payroll to streamline operations and maintain meticulous financial records. Also, skilled in MS Word, Excel, and Outlook, along with logs and files in hardcopy and electronic formats. meticulous record-keeping- Collaborative HR Support: Supported HR functions, including employee records, recruitment, training, payroll, and benefits, ensuring compliance with company policies. Collaborated with management on HR strategies, budgeting, and financial accounting procedures.- Adaptable Work: Maintaining flexibility, working with frequent interruptions, and changing priorities. Handling human resources responsibilities.- Frequent Travel: Involved in frequent travel Show less

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  Seton Healthcare Family

  Jun 2009 - Jun 2011

  Department Assistant (HR)

  - Efficiently managed the department's revenue cycle processes, providing general secretarial and administrative support for associates. Proficient in verbal and written communication.- Skillfully determined eligibility for MAP and CBRACK applicants, managed mail, analyzed data, and proficiently used MS Word, Excel, and Outlook.- Maintained liaison with other departments, interpreted policies and procedures, and coordinated high-level administrative operations as an interdepartmental liaison.- Demonstrated proficiency in computerized systems.- Occasionally involved in remote (telework) work and meticulously maintained records.- Directed revenue cycle procedures within an executive framework, ensuring the smooth operation of financial processes. This encompassed organizing meetings and efficiently managing administrative responsibilities.- Conducted research, maintained vital liaisons with other departments, and adeptly interpreted policies to support the organization's objectives. Show less

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  BLVD Content

  Mar 2011 - Sept 2017

  Human Resources Director

  -Leadership in HR, overseeing facilities; actively serving as the HR Leader on facility leadership teams, acting as a liaison between the location and region/market, ensures seamless alignment of HR strategies with business objectives. -Diligent monitoring and securing the success of facility-based activities, including turnover and other HR metrics, is a critical aspect.-Collaboration and finding balance with facility leaders to identify, develop, and retain high-potential associates while taking decisive action with low performers is integral. -Addressing associate relations issues in compliance with company policy and legal requirements, achieving widespread acceptance of HR initiatives, managing change, and mitigating conflicts at all organizational levels. -Proactively identifying and resolving performance gaps and risks, providing valuable feedback on the effectiveness of policies, programs, and processes.-Payroll, timekeeping, and benefits. (PeopleSoft) Show less

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  Higher Dimensions(Double L)/Phoenix2Transport/Double L

  Aug 2012 - now

  Fleet Operations Director (HR)

  - Successfully led a multi-million dollar trucking company, resulting in efficient operations and generating annual profits exceeding $10 million.- Achieved a notable 20% reduction in employee turnover rates by implementing a comprehensive onboarding program and enhancing employee satisfaction through training and development initiatives.- Maintained an impressive 98% audit compliance rate, effectively avoiding any FMCSA or IRS penalties.- Improved fleet efficiency by a significant 15% through the implementation of fuel-saving strategies and the optimization of load procurement.- Provided top-tier administrative and technical program support, demonstrating proficiency in MS Word, Excel, and Outlook. ADP timekeeping/payroll. - Effectively managed remote responsibilities with occasional travel, overseeing company operations, which included HR tasks, regulatory compliance, onboarding, safety training, payroll processing, fleet management, dispatch coordination, and load procurement. These efforts also involved coaching, strategic planning, and HR transformation initiatives.-Proficiently managing computerized systems, ensured FMCSA compliance and reinforced the organization's dedication to regulatory standards. Additionally, a crucial part was played in executing credentialing and HR duties, overseeing employee credentials, and streamlining the onboarding process with a strong focus on delivering exceptional customer service. Even when remote work was necessary, the unwavering commitment to top-tier customer service standards in both compliance and HR-related roles never wavered. Show less

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  Texas A&M Forest Service

  Sept 2017 - Mar 2020

  Business Assistant IV

  - In my multifaceted role, I provided crucial support for a wide array of HR and business activities, including accounting, budgeting, and personnel functions, resulting in annual savings exceeding $250,000.- Meticulously managed fiscal, personnel, and program records, contributing to the seamless execution of HR procedures, credentialing, and FEMA certifications management, ensuring full regulatory compliance.- Actively participated in agency training and offered ongoing support for program staff.- Demonstrated exceptional analytical skills, particularly in financial management, budgeting, and discrepancy resolution, leading to process improvements.- Maintained meticulous documentation of issue classifications for trend tracking, enabling a proactive approach to process enhancement and efficient issue resolution.- Collaborated with government agencies to streamline processes addressing financial and personnel concerns, and prepared various documents and reports.- Effectively managed payment vouchers, revenue cycles, payroll, and financial reports using MS Word, Excel, and Outlook.- Demonstrated adaptability for remote work, proficiently utilizing Microsoft/Google Suite tools and software programs, and effectively oversaw material and property management.- Occasionally stayed overnight and operated/assigned a state vehicle as part of vital on-call emergency response and dispatch operations. Show less

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  Phoenix Body Solutions

  Sept 2020 - Jan 2022

  Human Resources Manager

  - Orchestrated HR operations and successfully managed the company's Shopify account, contributing to an annual revenue exceeding $2 million.- Led HR responsibilities, showcasing expertise in recruitment, customer service, and onboarding, resulting in an impressive 25% reduction in employee turnover rates.- Specialized in data analysis and demonstrated proficiency in resolving complex issues, leading to a notable 15% increase in employee productivity.- Provided valuable support to enhance executive productivity, utilizing KRONOS timekeeping/payroll, MS Word, Excel, and Outlook to optimize various tasks.- Efficiently handled HR functions and showcased proficiency in Microsoft/Google Suite tools for account reconciliation and billing.- Thrived in a fast-paced, high-stress environment, effectively balancing independent and collaborative work to meet organizational goals.- Successfully adapted to a hybrid work model with occasional travel, demonstrating flexibility and commitment to role requirements. Show less