María José Ramírez

Experience

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  PAGE Agencia de Consultoría Creativa

  Nov 2016 - Jul 2019

  Executive Assistant /Office Manager

  Executive assistant to the CEO of the agency among my tasks to develop are: attention to suppliers, reservations (flights, hotels, appointments, restaurants) travel itineraries, payments, presentations, expense control, correction and review of documents, confirmation and attention to appointments or customers, events and coffee break. As office manager and administrative assistant my activities are attention and payment to suppliers, control and inventory of warehouses, creation of forms for incoming and outgoing materials, courier and fleet. Receipt of documentation, monitoring of cleaning equipment, messaging, security and drivers, control and verification of corporate card expenses, request for invoices, quotes and continuous maintenance of facilities and work equipment (computers, desks, televisions, etc). Show less

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  Rappi

  Aug 2019 - Dec 2020

  Analista de fraude latam Jr

  Rappipay and RappiCard project, transactional analyst in the digital wallet part. Monitored the payment of services, cash in and cash out of the application, as well as payment to the card, device changes, high value purchases and add card in the application. Gonet is the BPO of the project and for 3 years not only Mexico was monitored, but also other countries such as Colombia, Peru and Brazil.

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  GoNet

  Aug 2019 - May 2022

  Analista de fraude Sr Latam

  My contract was under Gonet as the BPO of the project. My assignment as an analyst was to review the payments transaction from the acquirer's side. I was in charge of reviewing the cash-in from MX, the payments, the credit card overpayments, and the updated accounts to avoid ATO. In y 3 years journey I was a transaction analyst from Peru, Brazil, Colombia, and MX.

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  DiDi

  May 2022 - Apr 2024

  Operational Risk Specialist

  Transactional Risk and Unrecognized Charge Investigation Team Leader. Responsible for the unrecognized charges investigation area, creating the SOP to be followed for the investigation area as well as process improvements. Review and follow up of each analyst to give continuity to their performance and constant feedback to improve the processes designed for the area. Constant review of the product's prevention and warning tools, working hand in hand with the Data Analyst area in situ for the detection of risk patterns. Show less

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  Baubap (YC S21)

  Apr 2024 - now

  Fraud prevention Analyst