Tashfeen Shahzad

Experience

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  Cyber Net

  Jul 2004 - Oct 2004

  Internee/ Technical Support

  Job Responsibilities1. Installation of different services offered by the organization at customer premises.2. Attending queries and follow-up on complaints made by customers.3. Configured DSL CPEs and installed them at customer premises.

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  Nishat Textile

  Nov 2005 - Apr 2007

  Network Supervisor

  1, Responsible for supervising and setting up entire network cable Infrastructure at new site near Kasur.2. Managed and configured a network of 100 plus windows based clients.3. Managing, trouble-shooting and configuring Cisco switches, network printers, IP cameras, access points and windows based clients. 4. Resolving issues related to email, internet, mission critical applications and hardware.Projects: Supervised entire cabling infrastructure of new site at Kasur. Configuration, Setup and migration of workgroup environment to Client Server using Windows 200 advanced server. Configured and managed Domain Controller, DHCP along with windows based clients, access points, print serves, IP security cameras and LAN segmentation by using VLANs on Cisco switches as per business objectives. Show less

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  METRO/MAKRO

  Jul 2007 - Feb 2010

  EDP Supervisor

  1. Analysis and trouble-shooting of network related issues and follow-up local IT for its resolution. 2. Managed and configured 50 plus windows based clients along with network printers and other network devices.3. Trained country wide IT support staff of other cash and carry stores in Pakistan.4. Coordinated with Local IT with setup of network infrastructure and store opening. Coordination included follow-up with vendors, preparation of data centre.

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  Commtel Systems

  Feb 2010 - Apr 2015

  1. Installing, configuring, supporting and maintaining product portfolio managing and interpreting customer business requirements and preparing network designs and solutions.2. Conducting product demonstrations and building proof of concept (POCs)3. Providing technical training to clients on various product types.4. Training and educating company’s technical and sales teams on new products.5. Providing technical expertise to the sales-team to close business deals6. Preparing response to requests for proposals (RFPs) and pre-sales including preparation and pricing of technical proposals and tender responses7. Business development and meeting potential clients to discuss business requirements Show less 1. Installing, configuring, supporting and maintaining product portfolio managing and interpreting customer business requirements and preparing network designs and solutions.2. Conducting product demonstrations and building proof of concept (POCs)3. Providing technical training to clients on various product types.4. Training and educating company’s technical and sales teams on new products.5. Providing technical expertise to the sales-team to close business deals6. Preparing response to requests for proposals (RFPs) and pre-sales including preparation and pricing of technical proposals and tender responses7. Business development and meeting potential clients to discuss business requirements. Show less

  • Sr. Network Engineer

    Feb 2013 - Apr 2015

  • Network Engineer

    Feb 2010 - Feb 2013
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  Bol Network

  Apr 2015 - Nov 2015

  Senior Engineer - Technology Infrastructure

  1. Successfully deployed green field Lahore network head office which included supervision\documentation of passive infrastructure and deployment of active devices. 2. Configured and deployed cisco 3750x and 2960x switches in a stackwise configuration with switching features like VTP, STP optimization, LACP, Trunking port fast and voice VLANs. 3. Responsible for all Desktop and network related issues (Windows, Printers, IP Phones, Access Points and server services like DHCP, DNS and Hyper-V). 4. Documenting, updating and maintaining IT infrastructure documentation like Port allocation tables, IT asset management, VLANs and IP address assignments and overall network design Show less

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  Mercury MENA

  Dec 2015 - Apr 2017

  Network Engineer

  1. Management, maintenance and troubleshooting of hardware and software related issues across a range of IT assets and devices (Desktops, Laptops, Mobile devices, Printers and Servers) in UAE, Qatar and Bahrain. 2. Management and provisioning of network infrastructure at new sites and projects which includes but not limited to deployment of Fortigate Firewalls, Avaya IP exchange license assignment and wired and wireless setup. 3. Providing technical support (Installation, configuration, problem identification and resolution) of IT services using remote access tool (logmein123) or onsite visits in UAE, Qatar and Bahrain. 4. Management and configuration of windows server services like Active Directory, DNS, DHCP, DFS, File share, Printing and Kaspersky corporate AV.5. Ensuring timely resolution of tickets generated in ITSM tool (Manage Engine). 6. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. 7. Responsible for IT hardware, SLA and software contracts management and renewal. Show less

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  Kron

  Jun 2017 - Dec 2022

  Pre Sales Engineer

  1. Providing Krontech’s Privileged Access Management(PAM) solution overview to technicaland non-technical audiences.2. Gathering customers’ requirements and designing a solution that meets the customer’sneeds.3. Deliver presentations and white board sessions to prospects and customers.Conduct Proof of Value / Proof of Concept PoC engagements on Sales opportunities.4. This includes installation and configuration of Krontech PAM Solution (Single Connectl),training on its use and providing assistance with any subsequent queries.5. Acted as an interface between the Sales organization and technical staff for one theongoing solution upgrade project in PTCL for TR-069 HDM and customer support portal.6. Provide reporting and feedback on customer accounts and field activities to Sales,Accounts manager and solution architect.7. Conducted multiple PoCs of Single Connect to local telecom (Zong, PTCL) andBanks and highlighting value add which assisted in selection of product in technicalevaluation phase Show less

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  AireSpring

  Apr 2023 - now

  Managed Services Engineer