Amy Elvikis

Experience

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  The Corporation of Norfolk County

  Jan 2007 - Jan 2008

  Co-Op Student

  As a Co-op Office Assistant with Norfolk County Human Resources, I gained valuable experience in administrative support, employee development, and organizational management within a government setting. This role allowed me to hone my skills in maintaining confidentiality, coordinating recruitment processes, and ensuring accurate documentation—all critical for the seamless operation of a busy HR department.Key Responsibilities & Achievements:Recruitment Support: Assisted with recruitment processes across various Norfolk County divisions, including full-time, internal, student-to-staff, and short-term contracts. Prepared final hiring reports for management and ensured records were filed securely and accurately.Employee Training & Development: Played an active role in implementing employee training programs and career development initiatives to support staff growth and knowledge enhancement.Records Management: Established standards and systems to maintain and organize confidential records, ensuring security and accessibility.Administrative Excellence: Gained proficiency in Omni-Rim and Stargarden computer systems, as well as Microsoft Office Suite, to perform a variety of administrative tasks efficiently.Occupational Health & Safety Compliance: Acquired knowledge of the Occupational Health & Safety Act and supported HR initiatives to promote a safe and compliant workplace.This experience enhanced my ability to adapt to a professional environment, multitask effectively, and contribute to team success. It also laid the foundation for my future roles by fostering strong organizational, communication, and administrative skills. Show less

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  First Memorial Funeral Serives

  Nov 2009 - Jan 2010

  Funeral Director Assistant

  As part of my application to Humber College's Funeral Service program, I completed 40 hours of observation at a bilingual funeral home, working primarily with a French-speaking funeral director. This opportunity allowed me to gain firsthand experience in the funeral industry while utilizing my French language skills to assist in various aspects of the role.Key highlights:Observed and assisted with daily operations, gaining valuable insight into the funeral home environment.Supported communication with French-speaking clients, showcasing my bilingual proficiency and ability to navigate culturally sensitive interactions.Received a strong letter of recommendation from a licensed funeral director, which was instrumental in securing my acceptance into Humber College’s Funeral Services program.The same recommendation later served as a professional reference that supported my hiring at Smith’s Funeral Home.This formative experience solidified my passion for the funeral profession and set the foundation for a successful career in the industry. It also reinforced my dedication to providing compassionate and culturally mindful service to families during their time of need. Show less

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  Smith's Funeral Homes

  Feb 2013 - Jul 2020

  Licensed Funeral Director/Embalmer (Class 1)

  In my role as a Funeral Director, I provided compassionate care to families, helping them navigate the complexities of funeral planning during difficult times. My responsibilities included meeting with families to arrange personalized funeral services, offering emotional support, and managing all logistics involved in the process.Key duties:Client Interaction & Care: Assisted families with funeral arrangements, ensuring services met their cultural, religious, and personal preferences.Service Coordination: Organized visitation, memorial services, transportation, and liaised with cemeteries and officiants to ensure smooth operations.Emotional Support: Provided ongoing support to grieving families, offering both practical assistance and emotional care.Administration & Operations: Managed accounts, billing, supplies, and general funeral home operations to ensure smooth daily functioning.Sales & Product Management: Assisted families with selecting funeral products, managed inventory, and liaised with suppliers.Team Leadership: Mentored new staff, ensuring they understood funeral home processes and client care standards.This role helped me develop strong skills in organization, empathy, crisis management, and leadership. I was frequently on-call and adapted quickly to high-pressure situations, always prioritizing the needs of the families we served. Through my work, I gained a deep understanding of the importance of cultural sensitivity, attention to detail, and maintaining professionalism in all circumstances. I have continued to maintain my Class 1 Funeral Director license in good standing with the Bereavement Authority of Ontario. Show less

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  Joseph Haulage Canada Corp.

  Sept 2022 - Dec 2024

  Accounts Receivable Billing Administration

  As an Accounts Receivable Billing Administrator, I managed the invoicing process, ensuring accuracy and timely submissions while maintaining clear communication with customers and internal departments. My responsibilities included reviewing, preparing, and sending invoices, managing customer inquiries, and organizing both digital and physical records. I collaborated closely with finance, dispatch, and operations teams to ensure smooth billing operations and timely submissions.Key Contributions & Successes:Leadership & Adaptability: Stepped up as the primary contact during departmental transitions, managing billing communications and training new hires. I led by example, ensuring smooth operations despite team changes.Process Improvement: Spearheaded the development of new billing protocols for Waste Management (WM), collaborating with Operations, IT, and Dispatch to streamline processes and reduce billing time.Portal Expertise: Gained extensive knowledge of the COUPA and 3PT portals, troubleshooting invoicing issues and liaising with Waste Management to ensure accurate billing.Audit & Billing Accuracy: Assisted in auditing invoices and reviewing statements of account for discrepancies, identifying double billing or unfulfilled jobs. Ran detailed reports for internal and external meetings, using Joseph A/R Truckmate to reference payments.Cross-Department Collaboration: Managed the daily register, providing clear reports on the status of invoices to credit and collections, and supported other departments with billing data.Core Value - "Get It Done":I demonstrated initiative and reliability, consistently meeting deadlines, following up on pending invoices, and ensuring the accuracy of billing. My ability to adapt quickly, take charge during transitions, and collaborate with other teams helped maintain seamless operations during a period of change. Show less