Experience

• 

  Infosys

  Jan 2011 - Oct 2016

  Team lead
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  Concentrix

  Sept 2016 - Nov 2017

  Assistant manager operations
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  Accenture

  Jun 2018 - May 2022

  Team manager (it operations & service delivery)

  An astute professional with over 12+ years of expertise, managing successful IT operations by attaining business objectives, driving change, devising strategies aimed at enhancing overall organizational growth and profitability of operations. Possess excellent interpersonal, communication & organizational skills with proven abilities in People & Project managementSpecialties: Leadership - people, thought and action; Operations and Relationship Management; Consultative skills; Identify opportunities and problem-solve; Process Improvement; Strong analytic and quantitative skillsTechnical Support Services, IT Service Management, Performance Management; Strategy Planning Quality Assurance; Profit Center Management; Expansion/ Growth InitiativesLeverage Human Capital - Motivate, Mentor and Lead talented professionalsLive the culture and lead by example Show less

• 

  Wns

  Jul 2022 - Feb 2025

  Group manager (service delivery)

  Managing around 47+ worldwide Clients all across the globe, Change Delivery, SLA Management along with Leading a strong group of System engineers & consultants who support around 32 applications 24/7 ,along with SQL Server support, maintenance and monitor alerts on Solar Wind.Resolving various client's queries,issues through service ticket tools such as Service Now,Jira and Track point. Attending and Scheduling daily connect with internal and global teams across the organization as per requirements. Show less