Experience

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  Melia hotels international cuba

  Sept 2008 - Aug 2009

  Agente de reservas (internship)

  Managed more than 50 billings and between 40 and 80 deposits and payments per day.Oversaw near 200 individual reservations daily and a hundred of cancellations and no show reservations. Kept excellent relationships with clients & agents.Kept rates in different OTA channels up to date.

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  Generator

  Sept 2013 - Oct 2018

  Generator has been voted by Fast Company as one of the top 50 Most Innovative Global Companies, Generator provides unique, experience and design-led accommodation options located in 16 destinations across Europe & the U.S.Pioneers of affordable luxury and masters of the social experience, Generator’s properties include a range of room types from shared to private bedrooms, chill-out areas, bars, cafes and a variety of spaces available for private hire. As a Sales Team Leader, I was responsible for leading and motivating my team of 5 sales representatives to reach our sales goals. My duties included providing sales training, setting sales targets and quotas, monitoring sales performance, and managing customer relationships. Additionally, I was in charge of ensuring that my team were up to date on all company policies and procedures.• Developed and implemented training programs for sales team to enhance customer service, increase sales and improve efficiency. • Developed and implemented incentive programs and contests to increase sales. • Analysed sales data and created and managed budgets for sales teams.• Managed a CRM software to track customer data and generate reports. • Monitored sales performance and provided feedback to sales team members.• Responsible for hiring, training and coaching new team members.• Negotiated with vendors to achieve the most favourable terms.• Conducted customer presentations to promote products and services.• Analysed customer needs, developed customized sales presentations, and closed deals. Show less As a Senior Group Reservations Coordinator I acquired lots of experience and I have proven a great ability to successfully manage large groups and ensure accurate reservations and coordination. Adept at developing and maintaining strong relationships with clients, vendors, and other stakeholders.My duties included, but were not limited to: • Negotiated pre-sales reservations , cancellations and up-selling. • Facilitated group quotes generating more than 1.2 millions in revenue every year for the Paris property. • Managed billing, deposits, PMS and payments and over 300 new daily enquiries. • Maintained excellent relationships with clients, OTA agents and Travel Agencies.• Ensured all reports were correct before sending them to Ops Departments.• Followed-up and converted big accounts in accordance with budget and exceeding the forecast every month. • Worked with vendors to ensure that group rates were competitive and up-to-date. • Kept accurate records of all group reservations.• Managed all events operations (preparing venue, invitations, F&B Function Sheet etc.) Show less As a Group Reservations Agent, I was responsible for responding to inquiries from potential customers regarding group reservations, providing customer service and answering questions. Additionally, I have managed individual bookings from all different OTA’s, tracking group reservations and provide support to the team. My duties included, but were not limited to:• Handling requests for group reservations inquiries and bookings.• Maintaining customer databases. • Updating customer information in a timely manner.• Coordinating with other departments to fulfil customer requests. • Resolving customer issues and complaints in a timely and professional manner.• Developing and maintaining relationships with customers.• Maintain a professional and friendly behaviour at all times. Show less

  • Sales Team Leader (France)

    Jun 2016 - Oct 2018

  • Senior Groups Reservations Coordinator (France)

    Sept 2014 - Jun 2016

  • Group Reservations Coordinator (France & Spain)

    Sept 2013 - Sept 2014
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  Pxier services

  Nov 2018 - Dec 2021

  International key account manager (france, iberia + latam)

  Pxier provides cloud-based software solutions for a variety of businesses and organizations primarily involved in managing facilities including Events, Banquet Halls, Meeting Rooms, Hotel Group Reservations, Online Event Registration, Convention Centres, Co-working Spaces, Spa & Wellness Center's, and POS Systems for restaurants.My duties include, but are not limited to: • Lead a team of Sales Representatives to achieve their target every month resulting in a 20% KPI increase individually.•Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.• Forecast and track key account metrics and increase at least a 20% of the 20 key accounts under my supervision. • Serve as the lead point of contact for all customer with the support team to assure enhancements are performed in time. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profits.• Responsible for hiring, training and couching new team members.• Lead a team of Sales Representatives to achieve their target every month resulting in a 20% KPI increase individually.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Designed a new strategy to acquirer new business from Government Tenders increasing the yearly revenue in a 25%. • Translated 20 000 + words of website and back-end content and multiple brochures and company profiles from English to Spanish and French.• Dealing with others third-parties Cloud-Based Software Companies such as PMS for integration proposes. Show less

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  Mercès catering

  Jun 2019 - Oct 2023

  Assistant maître

  Logistics Coordination: Ensure that all logistical aspects, such as transportation of food and equipment, are handled effectively. Problem-Solving: Quickly address any issues that arise during the event, such as staff shortages, guest complaints, or last-minute changes. Monitor Service Flow: Oversee the timing and flow of food service, ensuring that meals are served efficiently and courses are cleared in a timely manner. Assign Roles: Assign specific duties to staff members, such as table service, drink service, and food stations. Show less

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  Allread

  Jan 2022 - Aug 2023

  Enterprise account manager

  AllRead is an Agile OCR Solution for Ports and Terminal Operators. It helps intermodal platforms to control their gate in-gate out, ship-to-shore and gantry cranes; and Rail transport container handlings.Installed on your local server, processing the video streams of a few IP cameras, AllRead provides the required information in real time, to be integrated into your TOS. Indeed, AllRead has made it its mission to democratize intelligent reading solutions for all players of the Port industry, around the world.My duties include, but are not limited to:• Responsible for developing and maximizing the potential for business growth, B2Corp.• Manage long sales cicles (4-6 months) with Public Tenders in collaboration with different partners and Integrators. • Position AllRead MLT in new markets (Europe & LATAM) and generate new business opportunities. • Collaborate with the Global Sales Director to define sales strategies. • Responsible for the upselling cycle from beggining to closing of the 16 current Enterprise accounts in my portflio.• Identify key players, research and obtain business requirements, and present solutions. • Develop strategic sales approach, account intelligence, and relationship maps. • Good understanding of KPIs and client expectations. Show less

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  Pikio taco

  Oct 2023 - Aug 2024

  Specialty cook

  Prepare and cook menu items, ensuring adherence to standardized recipes and maintaining high food quality.Provide exceptional service by attentively tending to customers, taking orders, addressing inquiries, and resolving issues promptly.Operate the cash register, manage transactions accurately, and ensure proper cash handling procedures are followed.Maintain compliance with food preparation procedures and safety regulations, ensuring a safe and sanitary working environment.

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  Generator

  Aug 2024 - now

  F&b manager

  Oversee daily operations of all F&B outlets, including restaurants, bars, room service, and catering events.Ensure that all food and beverages meet quality standards and are served promptly.Plan and execute special events, banquets, and private functions, ensuring seamless delivery and guest satisfaction.Manage event logistics, from setup to breakdown, ensuring all client requirements are met.Monitor and evaluate supplier performance, ensuring they meet the establishment’s standards.Negotiate contracts and agreements with suppliers to optimize cost efficiency.Manage inventory, ordering, and cost control to maintain budgetary targets.Recruit, train, and supervise a diverse team of F&B staff, including servers, bartenders, and kitchen personnel.Develop staff schedules and manage payroll in line with labor laws and budget constraints.Conduct regular performance reviews and provide ongoing training and development opportunities.Monitor F&B costs, manage budget, and prepare regular financial reports for senior management.Analyze sales trends and implement strategies to increase revenue and profitability.Negotiate with suppliers to secure the best pricing and maintain quality standards.Implement and oversee guest loyalty programs and promotions to enhance customer experience.Ensure menu items are cost-effective and aligned with the overall concept of the establishment.Regularly update menus based on seasonality, customer feedback, and sales performance.Work with the marketing team to develop and execute promotions, events, and marketing campaigns.Engage in community outreach and partnerships to enhance the brand’s visibility and reputation.Manage social media presence and online reviews for F&B outlets to drive customer engagement. Show less