Experience

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  Standard chartered finance limited, mumbai

  Jun 2010 - Mar 2011

  Sales officer

  Participated in Pre-Sales activities- Involved in Lead Generation tasks including cold calling- Created Sales artefacts for client management support and New Sales activities

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  Philatelic centre

  Apr 2011 - Dec 2012

  Assistant manager

  Provided operational support for Customer Database preparation - Involved in Pre-Sales activities and business development.- Supported Key Account Management and critical client handling.

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  Idbi bank

  Mar 2013 - Mar 2017

  Assistant manager

  Managed operations for PAN India CTS - Inward and Outward clearing- Ensured timely and accurate processing of Cash Collection transactions- Traced and analyzed KPI for smooth return processing- Played a key role in implementation of CTS clearing system in Kolkata by providing on-Job training and remote assistance to more than 20 branches in a cost effective manner- Effectively handled the severe customer footfall and service requests during the demonetisation period without causing any customer dissatisfaction Show less

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  State bank of india

  Dec 2018 - May 2022

  Bank operations specialist

  Efficiently managed branch operations and reduced branch's operational cost by 20% and contributed to overall growth of 15% in deposits and 12% in advance collections during the last financial year.- Managed huge scale footfall of customers on daily basis and helped in channelizing the customers to use digital platforms, from 23% to almost 45% during the Covid Pandemic period.- Assisted in marketing of various deposit products and overall profitability of the branch by reducing TAT by 25%- Recommended ideas for improvization of services while working on reduction of customer complaints Show less