Joshua D. Newman

Experience

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  BraunAbility

  Jan 2005 - Jan 2010

  INSIDE SALES COORDINATOR

  My time on the Braun team allowed me to increase my cross-functional knowledge. I was hand-picked and cross-trained to cover multiple positions within the company. I provided customer service to 200+ dealers, served as administrator for Braun Rewards Program operations, and represented the department to International Organization for Standardization. I provided assistance to dealers on all aspects of sales. I provided weekly inventory reports and updates to dealers. I also coordinated state and agency bid sale processing and supervised the release of vehicles into General Motors/Chrysler dealer inventory. MY ACCOMPLISHMENTS AT THE BRAUN CORPORATION INCLUDED: ►I took on the ISO representative role and honed my project management, administrative, and business development skills. I ensured quality management system processes were established, I communicated performance and needed improvements to upper management, and confirmed employee understanding of customer requirements.►I gained experience with workflows, job-flows, inter-departmental impact, and quality control.►I administrated Braun’s dealer rewards program. This included managing data, distributing point systems, answering questions, and providing incentives to dealers for increased sales. Show less

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  JBC Technologies, Inc

  Aug 2010 - Apr 2017

  ACCOUNT MANAGER | TECHNICAL SUPPORT

  I provided first-class customer service, project management, and technical support to 380 accounts with $2.5M in annual revenue. I communicated client needs to a team of engineers and production staff. I reviewed project scope then quote time-frame and cost for the client. Managing my client’s project from initiation to completion means I have the ability to: identify requirements – negotiate pricing, lead times, and payment terms – request material – schedule production and final shipment of product. I evaluated the efficiency of production parts and implement changes to increase effectiveness. A FEW OF MY NOTABLE ACHIEVEMENTS ARE:►I resolved a client supply chain issue, working closely with production and engineering team members to quote, set-up, produce, and deliver needed part to client within 24-hours.►My strategic thinking rectified an emergency line-down situation. I collaborated with production for part set-up, located technical staff to operate an unstaffed machine, and ensured product delivery. My action avoided overtime and restored client production line. ►I worked with client to redesign product for increased efficiency, enhancing their confidence and securing additional business. ►While visiting my client’s facility to research an issue with a malfunctioning part, I rapidly identified the root cause and returned to the plant to educate JBC staff on a more effective production method, reducing labor by 8.5%. ►My outstanding project and account management won multiple high net-worth programs worth $100K+ in new business.►I secured $30K in new business and 15% account growth with quick turnaround of sample parts utilizing in-house materials and verified ability to produce a long-term contract. Show less

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  Cleveland Clinic

  Apr 2017 - Jun 2022

  Project Manager II - Enterprise Analytics

  I delivered project management and analytical support to critical initiatives across the Cleveland Clinic health system. I worked to identify areas of opportunity, led cross-functional teams, and delivered solutions to improve quality of data, user accessibility, and resource management. A FEW OF MY NOTABLE ACHIEVEMENTS ARE:► I drove the in-house development of revenue cycle analytics, eliminating the need for a 3rd-party vendor, allowing for predictive modeling, and saving more than $8M in expense over the next 5 years. ► I managed the centralization of provider data from 8 unique sources. Eliminating duplication, we reduced the total number of records from 58,000 to 8,800. ► I played a key role in the implementation of a new enterprise analytics platform across the Clinic. I created user communities and provided more than caregivers access and onboarding to Teradata, Hadoop, SAS, Data Labs, and Tableau. ► Driving a pilot program with my own team, we tested a new Agile methodology for software development. I thoroughly evaluated the benefits of a full conversion and made recommendations accordingly. During the pilot, I also spearheaded the research of a new project management tool (Jira), and identified potential cost savings of $24K annually. ► I developed a tool to predict the likelihood of claim denials, enabling the review of potential rejections. The resulting outcome provides the opportunity to ensure proper documentation is sent to the payor and thus reduces time to collection. Show less

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  Silo Woodworking

  Feb 2019 - now

  Founder & Owner | Silo Woodworking

  I am the passionate entrepreneur leading Silo Woodworking, a woodworking business specializing in crafting bespoke furniture pieces. With a hands-on approach, I oversee all aspects of business operations, from administrative tasks to the meticulous artistry of woodworking.A FEW OF MY NOTABLE ACHIEVEMENTS ARE:► I founded and established Silo Woodworking, showcasing creativity and business acumen. I steered the company through various facets, ensuring a seamless business experience.► I Managed day-to-day operations proficiently, including budgeting and customer relations. I implemented streamlined organizational systems for enhanced workflow efficiency.► I formulated and executed comprehensive marketing strategies, collaborating with external agencies. I utilized social media, website management, and local events for effective brand promotion.► I applied artisan skills for high-quality custom furniture, emphasizing precision and client satisfaction. I also ensured meticulous material selection and personalized craftsmanship.► I nurtured robust client relationships by understanding needs and delivering customized solutions. I received accolades for attentive customer service and translating visions into bespoke creations.► I successfully coordinated multiple projects simultaneously, meeting deadlines and upholding quality standards. I implemented project management tools for enhanced efficiency and tracking..► I stayed abreast of industry trends, incorporating innovative techniques into projects. I engaged in ongoing professional development for enhanced business and woodworking skills. Show less