Alaa Saber

Experience

• 

  LINKdotNET

  Jan 2012 - Jun 2013

  Installation Team Representative

  ▪ Responsible for the configuration of different ADSL Modems via phone.▪ Troubleshooting of ADSL physical connection problems.▪ First-line troubleshooting of ADSL logical problems.

• 

  Virtutone

  Jul 2013 - Jan 2015

  Network Operations Center Engineer

  ▪ Monitor the wholesale VoIP services performance and troubleshoot problems.▪ Testing and provisioning new carriers.▪ Contact clients to ensure Quality of service.▪ Cooperate with the sales team to ensure client satisfaction

• 

  PRODAPS

  Mar 2015 - Dec 2015

  Network Engineer

  ▪ Troubleshoot and maintenance for the office IT infrastructure and systems.▪ Evaluated and implemented IT solutions for security and management to improve business operations.▪ Cooperate with the sales team to customize solutions according to customer needs.▪ Prepare and hand over the support guide to the client’s IT team.

• 

  KarmSolar

  Mar 2016 - now

  ▪ Gathered requirements from internal teams for software projects to ensure alignment with business needs.▪ Designed software roadmaps and release timelines to effectively manage the development and delivery of software projects.▪ Plan and prioritize product development and features with the development team to meet project goals.▪ Testing and validating software releases to ensure quality and functionality.▪ Conducted data analysis for released features and created KPIs to measure performance and drive future improvements.▪ Designed and implemented data acquisition hardware onsite using Raspberry Pi and sensors.▪ Created and tested configuration files based on communication protocols of devices and sensors to ensure integration with the different brands.▪ Automate analysis tasks using Python scripts to improve efficiency and accuracy.▪ Developed backend using Python and Django framework.▪ Troubleshot and monitored Google Cloud Platform VM servers to ensure optimal performance.▪ Administrator of Google Workspace and website hosting to support business operations.▪ Managing on-premises servers for various services to ensure availability and reliability. Show less

  • Technical Product Manager

    Nov 2019 - now

  • Technical Support Engineer

    Mar 2016 - Oct 2019