Saud AlHarbi

Experience

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  Saudi Iron & Steel Com (HADEED)

  Jun 2018 - Dec 2018

  Intern

  Flat Product Hot Mill Complex – Automation Department - As an Automation Engineer (4 Months) Design and program an application that display reports as form of web page.Work Force Development and Continuous Improvement - As a Software Developer (2 Months) Design and program an application that will notify employees with licence that 8,6 &3 months to expire.

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  Leader Investment Group - LIG

  Aug 2020 - Mar 2021

  Digital Solutions Service Delivery Manager

  * Led the end-to-end delivery of digital solutions and services, ensuring high-quality outcomes aligned * with client needs and business objectives.* Acted as the primary point of contact for clients, understanding their needs, managing expectations, and ensuring satisfaction with delivered services.* Collaborated with clients and internal teams to design and implement innovative strategies, integrating emerging technologies to improve business processes.* Managed cross-functional teams of developers, designers, and support staff, ensuring effective coordination, resource allocation, and timely project delivery.* Monitored service delivery KPIs and SLAs to ensure client satisfaction, implementing continuous improvement processes to enhance service quality and operational efficiency.* Addressed and resolved complex client issues by troubleshooting digital solutions, liaising with technical teams, and developing action plans to meet service commitments.* Managed service delivery budgets, ensuring cost efficiency while maintaining the quality of digital solutions provided. Show less

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  Advsus Consultation Co.

  Mar 2021 - now

  Project and Operation Manager

  * Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.* Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.* Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.* Developed detailed project plans, outlining clear objectives, timelines, and deliverables for projects. Show less