Raquel Bermudez

Experience

• 

  Intel Corporation

  Jan 2008 - Jan 2012

  IT Support Specialist

  IT Support Specialist for Supply ChainComputer help desk support via phone, chat and email to Intel’s employees inEnterprise applications, Human Resources and Legal tools. Back up support forSupply Chain Support Business.Accomplishments- Early Engager: managed the migration process including training of supported tools, working directly with higher level organizations.- Conduct training processes for new support agents within the organization, including coaching and correction plans.- Team Lead. Worked closely with Team Supervisor in ticket reduction analysis, team meetings and one-on-one meetings. Show less

• 

  Intel Corporation

  Jan 2013 - Dec 2023

  - Worked directly with different Intel Groups managers to prioritize and fill open positions on target, in charge of end to end process to achieve hiring goals.- Experience with Boolean searches and finding creative ways to source passive candidates.- Built a pipeline of top candidates through ongoing research and outreach, utilizing social mediaand sourcing tools. - Partnered with hiring managers to understand their business needs and team dynamics.- Sourced, selected & tracked all applicants based on skills,- knowledge & experience, and pushed for feedback on disqualifications.- Applied working knowledge of Boolean searches and finding creative ways to source passive candidates either thru Smasfly or LinkedIn Recruiter.- Built a pipeline of top candidates through ongoing research and outreach, utilizing social media and sourcing tools.- Partnered with hiring managers to understand their business needs and team dynamics. Show less Accomplishments- Project management experience.- Training delivery role, coaching for configuration management applications such SAP warehouse Management and Order Management.- Super User Process and Application Expert. Work closely with the Project managers to assist in the process flow management of tools and initial testing of new procedures.- Conduct periodic quality audits within the Supply Chain Organization in order to validate the process completeness and the level of compliance to the internal standards and requirements.- Problem Management.- Ticket reduction, Resolution rate reduction- Major Incident Escalation manager role Show less

  • Senior Talent Advisor

    Aug 2016 - Dec 2023

  • Latin America Legal Investigator

    Apr 2022 - Sept 2022

  • SAP System Analyst

    Jan 2013 - Jul 2016
• 

  The Goodyear Tire & Rubber Company

  Nov 2024 - now

  Recruiter