Noora Garnett

Experience

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  Employee Benefit Management

  Aug 1999 - Jan 2005

  - Introducing and managing change, leading projects and restructuring processes for cost containment. - Managed/balanced company resources to serve 200 clients. - Coordinated functions for recruitment, performance assessments, coaching, compensation and ensuring compliance for in house and client benefits. - Handling client and vendor relations; focused on anticipating and meeting client needs while tactfully negotiating and resolving issues to client, vendor and participant satisfaction Show less

  • General Manager

    May 2004 - Jan 2005

  • Benefit Support Services Manager

    Aug 2002 - Apr 2004

  • New Business Coordinator

    Aug 1999 - Jul 2002
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  Aon Hewitt

  Aug 2006 - Aug 2015

  • In charge of Health and Welfare Knowledge Management for five large market clients. Aligned to one main client (Fortune 100 Company with 200K+ employees) and assist additional clients with best practice consulting, complex project management, administration audits, benchmarking and team development.• Current focus on Health Care Reform (PPACA/HCR), related eligibility management and compliance reporting. Also leads actvities related to TRRP, PCORI, 1094/1095, Form 5500, Section 125 & 129, SPDs, SBCs, ERISA documents, HIPAA Privacy among others.• Trusted external/internal partner; leading cross service projects – HW, Retirement, Payroll, Common Services. • Accustomed to analysing various business needs and finding solutions on how these needs can best be met either through automated solutions or combinations of automation and manual handling. Focus on best practice/standardization but also comfortable creating services that have not yet been developed company wide.• Managing daily service delivery for a Fortune 100 company. Leading delivery team and vendor interactions. Ensuring team knowledge is up to date, training Call Center Representatives and reviewing communications.• Coach/Train Benefit Service Managers on project management, shared service management, vendor relationships, automation best practice, errors and omissions risk and client/employee facing issue resolution. Career coach.• In charge or Process Improvement identification, data research and implementation (demand reduction). Tracking Service Levels/Performance to ensure all contractual agreements are met and improved upon. Show less • In charge of full cycle annual/open enrolment (including vendor fairs), union enrolments, acquisition and divestiture processing for a Fortune 100 Company with 100k+ technology/manufacturing employees in the U.S. Focus on standardization and best practice management across the multiple business units, unions and locations.• Implementing plan design changes, updating communications and partnering with vendors for smooth delivery. Training both Call Center and administrative analysts for annual enrolment and ongoing service delivery.• Planning, executing and leading projects across internal and external resources and stakeholders. Work with clients to identify system change requirements for new projects and work with the technical team to ensure system development is done according to client standards. Coordinate shared service/vendor contributions to projects. Lead internal and external acceptance testing. Update internal and external communications with system changes.• Managing daily service delivery and resolving client/vendor escalations. Maintaining/establishing client and vendor relationships. Leading system/service change projects across vendors and internal shared services. • Ensuring data integrity and working closely with the technology team to create and monitor vendor interfaces. Data integrity is an integral part of eligibility management but also allows for plan design/cost analysis to be performed and financial management (such as premium payments) to be done timely and accurately.• Achieved ACE Supplier Gold level service delivery – first large service contract to achieve this level!• Achieved ECC (Enthusiastic Client Certificate in 2008 and client has been a reference for new sales since 2008. Show less • In charge of day-to-day Health and Welfare benefit operations for a large financial client. • Handling employee issue resolutions for escalated cases and determining efficient processes for ongoing use.• Leading projects and coordinating shared services operations to meet the client deliverables in matrix systems.• In charge of interface management – implementing and testing new ones and ensuring quality of existing ones.• Strong focus on streamlining processes to ensure cost efficiency and high quality. Internal/external audit support. Show less

  • Health and Welfare Domain Manager

    Jul 2011 - Aug 2015

  • Benefit Service Manager

    Aug 2007 - Jul 2011

  • Benefit Operations Manager

    Aug 2006 - Jul 2007
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  Hubbell Incorporated

  Aug 2015 - Jun 2022

  Leads Benefit Vision and Strategy (Health & Welfare, Pension, 401k,), Leave Administration, Global Wellbeing and Benefit policies. A member of the Executive Leadership Team (ELT) for the company.Bring in new ideas (conferences, network, consulting, benchmarking studies) and evaluate for ROI, VOI and fit. Align key stakeholders, create and present business cases and manage contracting.Develop Global Wellbeing Vision and Strategy and implement international, culturally appropriate programs.Ensure plan compliance (ACA, ERISA, HIPAA, Section 125, Section 129, SPDs, SBCs etc.) Member of HR Council, support organizational strategy through total rewards and policy work. Benchmark programs to ensure competitive employee experience.Financial plan analytics (pricing, accrual, forecasting process). Manage ~$100M+ annual budgets.Manage vendor partnerships (30+) through RFP process, implementation and ongoing SLA management.Manage internal integrations across HRIS, Payroll and Benefit Platforms.Merger & Acquisition (M&A) benefit evaluations, integrations and separations.Implement new outsourced services such as centralized Leave Administration.Centralize and harmonize fragmented benefit programs, such as standardizing 50+ STD designs across locations and unions, multiple business units, into single design with stakeholder alignment.Support Labor Negotiations and mid-year union benefit implementations. Support de-risking pension / DB plans and ensuring 401k / DC plans are designed to support long term wealth building for all populations. Chair of the Retirement Committee. Show less Leads Benefits Strategy, Leave Administration, Global Wellbeing and Policy Development Bring in new ideas (conferences, network, consulting, benchmarking studies) and evaluate for ROI, VOI and fit. Align key stakeholders, create and present business cases and manage contracting.Develop Global Wellbeing Strategy and implement international, culturally appropriate programs.Ensure plan compliance (ACA, ERISA, HIPAA, Section 125, Section 129, SPDs, SBCs etc.)Financial plan analytics (pricing/accrual process). Ensure budgets are met.Manage vendor partnerships (30+) through RFP process, implementation and ongoing SLA management.Merger & Acquisition (M&A) benefit evaluations and integrations.Implement new outsourced services such as centralized Leave Administration.Centralize and harmonize fragmented benefit programs, such as standardizing 50+ STD designs across same number of locations, multiple business units, into one with stakeholder alignment.Support Labor Negotiations and mid-year union benefit implementations.Oversee Wellness and Communications Oversee Retiree Benefit AdministrationOversee Leave and Disability Administration Show less Leads Benefits Team and manage delivery, leaves, and wellbeing benefits strategy.Bring in new ideas (conferences, network, consulting, benchmarking studies) and evaluate for ROI, VOI and fit.Team Leader, mentor and a people manager.Ensure plan compliance (ACA, ERISA, HIPAA, Section 125, Section 129, SPDs, SBCs etc.).Analytics (pricing/accrual process).Manage vendor partnerships through RFP process and implementation.Acquisition and merger benefit evaluations and integrations.Implement new outsourced services such as centralized Leave Administration.Centralize and harmonize fragmented benefit programs.Support Labor Negotiations.Oversee Wellness and Communications.Oversee Retiree Administration.Oversee Leave and Disability Administration. Show less

  • Sr. Director, Benefits (HW/DB/DC) and Wellbeing

    Feb 2021 - Jun 2022

  • Director Of Benefits

    Aug 2018 - Feb 2021

  • Senior Manager, Benefits

    Aug 2015 - Aug 2018
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  Hasbro

  Jun 2022 - now

  VP, Global Benefits

  Head of global benefits and policies across health, wealth, wellbeing, leaves, retirement - DB, DC, Deferred Compensation etc.Member of Benefits Committee - leading committee meetings.Handling global consulting RFPs and market checks.Creating global governance standards for benefits; harmonizing benefits and policies across countries and regions where appropriate. Re-designing the US benefit offer including design updates and partner RFPs.Creating and implementing a global wellbeing program across 40 countries.Creating a strategy and a financial plan to allow harmonization of benefits across business units. Integrating mergers and acquisitions; supporting company spin offs. Show less