Experience

• 

  Sagem

  Jun 2002 - Apr 2003

  State coordinator (deloitte and touche)

  • Trained, motivated, and monitored 30+ local technical assistants using the MRW.• Created spec sheets, promotional collateral & other materials and performed a vast range of operations.• Coordinated 20+ teams, handled inquiries, drew up delivery schedules, and created plans and paperwork.• Installed and set up workstations in 14+ local government areas of Yobe state, ensuring full functionality.• Supervised registration centres in the locality of Damaturu township during the ID card registration exercise• Provided essential administrative & light tech support services to assist with department/ project operations Show less

• 

  Intercellular wireless telecoms

  Aug 2003 - Jul 2004

  Field marketing executive

  • Organised 10+ teams to market intercellular products and services to individuals and corporate bodies.• Assisted agents in the sales process through qualification, special pricing, negotiation, and proposal writing.• Facilitated post-installation follow-up & contract administration that increased revenue generation by 34%.• Generated over $2,000,0000 by marketing products and services to key clients and customer segments.• On minimal expense rates, it garnered $200,000 in organic sales by harnessing networking/partnership skills• Maintained and updated sales activity records in the tracking systems with 100% accuracy.• Recorded sales revenue of 13% more than in previous years via telemarketing lead groups and cold calling.• Responded to and resolved all account disputes, resulting in a 95% positive customer satisfaction rating. Show less

• 

  Sagem

  Jul 2004 - Dec 2009

  Numerisation manager

  • Coordinated the Bio-data downloading process for applicants nationwide to promote efficiency.• Supervised the digitisation process of the National ID card project that recorded a 98% overall success rate.• Spearheaded OCR, Optical Character Recognition operations of the ICR forms to ensure validity/accuracy.• Responsible for 88+ individuals' daily attendance and digitisation process for 10,000+ monthly targets set.• Oversaw fingerprinting of ID card project & used the computer software in tracking double registrations. • Commended for top-notch communication and team leadership, which improved operations significantly.• Tracked delivery and operations metrics to identify improvement areas and implement effective solutions. Show less

• 

  Nubna nigeria limited

  Jan 2010 - Oct 2013

  Director of finance

  • Coordinated management according to operational procedures and compiled operations reports.• Developed detailed business plans to drive small or radical changes within the company.• Oversaw and led the annual budgeting and planning process in conjunction with the input of the CFO.• Administered and reviewed all financial plans and budgets and monitored all progress/changes.• Managed organisational cash flow and forecasting and updated business policies and accounting practices.• Implemented a robust contract & financial management reporting system that increased operations by 45%.• Updated/implemented necessary business policies and accounting practices that improved overall policy.• Advised the company and individuals concerning financial decisions based on knowledge of market trends. Show less

• 

  National identity management commission

  Nov 2013 - Apr 2021

  • Served as a team member on registering violent extremist offenders into the NIMC database.• I was responsible for planning, directing, and coordinating the activities of the 20+ Southwest state offices.• Assisted in improving support services like communication channels and IT for communication flow.• Assisted as a team member and facilitator for the Bureau for public service reforms (BPSRs) on the reforms.• Handled administrative issues regionally and is the World Bank Group team member on ecosystem readiness.• Liaised between the SW regional offices & all departments in the headquarters & report to operations head.• Acted as a clearing house for checking and maintaining budgetary requests and reports within the commission.• Improved regional processes, policies, and practices to achieve set goals and ensure adherence to NIMC rules.• Collaborated with the top management to develop and implement new plans/ideas that enhance operations.• Oversaw performance-based activities such as enrollment reports and security reports and give feedback. Show less • Initiated, planned, managed, executed, monitored & controlled activities within the mobile enrollment unit.• Developed & implemented strategies and work plans for the administration of the mobile enrollment unit.• Directed and controlled managed the quality of data being captured by the team by policies.• Ensured that processes met quality management, business continuity, and security management standards.• Strategized and deployed mobile enrollment kits nationwide to enrol Nigerians into the NIMC database.• Collate NAPI farmer registration records with the Federal Ministry of Agriculture and rural development.• Contributed operations information and recommendations to strategic plans and reviews to identify trends.• Enforced the compliance of all employees to the health and safety standards set within the company.• To guarantee efficiency, improved operational systems, processes, and best practices from 86% to 95%.• Worked with mercy corps, overseeing the end-to-end process of issuing E-ID cards for vulnerable girls.• Served as a critical team member for the Pension Transition Agreement that verified 100,000+ pensioners.• Performed budget variance analysis/inputs for the operations department nationwide with 99% accuracy.• Responsible for managing and training new and existing operational staff in areas of work quality & TTT.• Assigned to the NIMC time radio programmer on Aso fm to sensitise the public on products and services.• Coordinated budget preparation as the team lead of operations for the European Union grant assessment.• Examined commission data and operational prowess every month to tackle gaps and increased results.• Delivered consistent performance against set targets in key service areas & carried out weekly KPI reviews. Show less

  • Principal Manager Operations

    Jun 2017 - Apr 2021

  • Head, Mobile Enrolment Unit

    Nov 2013 - Jun 2018
• 

  National identity management commission

  Oct 2023 - now

  • Coordinating ID4D ecosystem training with 10+ faculty members for front-end partners.• Facilitating developing and implementing plans and goals for the department and organisation.• Undertaking staffing responsibilities such as hiring, training, and evaluation for the commission.• Representing the Director in crucial meetings and the commission as a whole professionally.• Organising committee meetings, including determining the time and place and drafting correspondence.• Spearheading the registration and recording of all inmates of the Nigerian correctional services nationwide.• Serving as Secretary to the technical committees of the Korea International Cooperation Agency with NIMC.• Working with the director to coordinate & supervise daily operations and monitor the attainment of objectives.• Managing budgetary and other issues relevant to the commission, including payroll and workforce planning.• Handling and resolving any disputes within or related to the program and department supporting the director.• Setting program goals and devise new methods for improving and sustaining program or department activity.• Overseeing & coordinating program development & execution for the commission with efficiency & promptness.• Contributing to the drawing up HR programs and policies related to hiring, interviewing, and recruiting. Show less

  • Deputy Director

    Dec 2024 - now

  • Assistant Director, SERVICOM DG's Office (Head Service Delivery Improvement)

    Oct 2023 - Dec 2024