Experience

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  Protea hotels by marriott®

  May 2015 - Jul 2015

  Waitress and room service attendant

  In my roles as both a Waitress and Room Service Attendant, I consistently delivered high-quality service by creating a warm and inviting atmosphere for guests. I demonstrated enthusiasm and an understanding of the restaurant's menu, effectively upselling items to enhance the dining experience. I actively participated in restaurant preparation, set-up, and service, as well as table bussing and resetting. When challenges arose, I promptly and professionally resolved guest complaints. During busy hours, I efficiently handled cashiering and Point of Sale (POS) system procedures. Additionally, I facilitated the room service process by taking orders, coordinating with the kitchen, and ensuring timely food delivery to hotel guests. Show less

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  Hyatt regency

  Oct 2015 - Dec 2015

  Kitchen trainee

  In my role as a kitchen trainee, I was a valuable member of the culinary team, contributing to its overall success. My responsibilities included maintaining clear communication with team members to ensure food was prepared punctually and accurately. I adhered to recipes with precision while assisting in food preparation, including tasks for banqueting events serving large groups over 100+ people. Additionally, I played a part in setting up the breakfast buffet and took care of stock, following hotel policies and sanitation regulations for pantry and refrigerator organization. Show less

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  Fairlawns boutique hotel & spa

  May 2016 - Jul 2016

  Housekeeping trainee

  During my role in Housekeeping, I took pride in meticulously maintaining guest rooms. This included thorough cleaning, replenishing amenities, and managing linen changes while prioritizing eco-friendly practices. My keen eye for detail extended to tasks such as dusting picture frames, vacuuming carpets, and polishing glass surfaces. I actively participated in daily briefings and inspections to uphold high cleanliness standards and consistently monitored public areas for their upkeep. In addition to my routine responsibilities, I provided special services like turn-down service, room decoration for special requests, and creative towel art, ensuring a memorable and enjoyable stay for all guests. Show less

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  Crowne plaza® hotels & resorts

  Oct 2016 - Dec 2016

  Front office trainee

  During my time as a trainee, I gained valuable experience in guest services. I warmly welcomed and registered guests, assisted in room allocation, and provided them with keys. I ensured smooth transactions by verifying customer credit and establishing payment methods. Additionally, I actively promoted the hotel's loyalty program during check-in to enhance brand engagement. My responsibilities included accurately posting charges using the OPERA system and mastering the correct telephone etiquette while operating the switchboard for call routing. I also played a key role in promptly assisting with service-related issues, contributing to a positive guest experience. Show less

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  Crowne plaza® hotels & resorts

  Aug 2017 - Sept 2018

  Front office receptionist

  As a Front Office Receptionist at Crowne Plaza, I excelled at providing a warm welcome to guests, efficiently checking them in, and ensuring they received their room assignments and keycards. I verified and established payment methods, ensuring accounts were settled upon check-out. I actively promoted and maintained the hotel's brand loyalty program during check-in, with a focus on delivering exceptional service to VIP guests. My responsibilities included accurately posting charges using the OPERA system, swiftly resolving service-related issues, and maintaining effective communication with housekeeping, maintenance, guest relations, and transportation teams. I also demonstrated expertise in handling difficult guests to ensure a positive guest experience. Show less

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  Workshop17

  Oct 2018 - Aug 2019

  Hostess

  In my role as a Hostess at Workshop17, I excelled in a dynamic position that combined Reception Services and Community Management. I was the first point of contact for guests, efficiently handling emails, calls, and deliveries. I played a pivotal role in onboarding new members, cultivating relationships, addressing requests, and fostering growth opportunities within the community. I contributed to community building through engaging events and provided support for billing inquiries. Additionally, I actively pursued potential members, conducted sales tours, and efficiently managed leads using CRM systems. I also took charge of maintaining cleanliness, managing stock levels, and promptly resolving maintenance issues. Show less

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  Wework south africa

  Sept 2019 - Aug 2024

  I bring a diverse skill set to the table, having excelled in various roles. As a Community Associate, I ensured exceptional guest experiences and supported members through various processes. In Operations, I managed stock, resolved maintenance issues, and maintained safety standards. In Events, I crafted unique and engaging member experiences, coordinated seamlessly across locations, and drove revenue through partnerships. My passion lies in creating memorable, value-driven events and optimizing operational efficiency. Show less

  • Community Lead

    Sept 2023 - Aug 2024

  • Community Associate

    Sept 2019 - Sept 2023
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  Ncino kyc africa

  Sept 2024 - now

  Senior regional office manager

  I oversee all aspects of office management and facilities planning, ensuring a functional, safe, and productive work environment. My role involves:- Managing vendor relationships and contracts for services such as cleaning, maintenance, and security.- Coordinating office supplies, budgets, and cost-saving initiatives.- Leading facility-related projects, including renovations and space optimization.- Ensuring compliance with health and safety standards and managing office infrastructure improvements.- Organizing logistics for internal events and initiatives that enhance company culture. Show less