Talk to sales Try for Free
Janice Sarao

Janice sarao

bookmark on deepenrich
location of Janice SaraoMetro Manila, National Capital Region, Philippines
Phone number of Janice SaraoView Mobile No.
Followers of Janice Sarao291 followers

  • Timeline

  • About me

    Fulfillment Reports Analyst, Amazon Seller Central Customer Support, Campaign Manager in BPO

  • Education

    • St. scholastica's college, manila

      1998 - 2002
      Bs business systems and technology management

      Activities and Societies: Business Systems and Technology Management Member Participated in different outreach programs to help the less fortunates and educate street children.

    • St. mary's academy

      1994 - 1998

    • St. scholastica's college, manila

      1998 - 2002
      Bachelor of commerce - bcom business systems and technology management a+

    • St. scholastica's college, manila

      -
      Bachelor's degree business systems and technology management

  • Experience

    • Acs (all asia contact solutions)

      Jan 2002 - Jan 2003
      Inbound team lead

    • Touch asia solutions, inc

      Sept 2003 - Feb 2007
      Team leader

    • Northstar solutions inc

      Feb 2007 - Sept 2015
      Campaign manager

      - Oversee performance management, ISR’s discipline, development of ISRs, and Team Leaders. - Responsible for providing subordinates timely, candid and constructive performance/quality feedback by calibration sessions. - Identifying the needs of ISRs and Team Leaders to ensure they have the necessary tools to provide good performance, raise efficiency and achieve goals. - Provide challenging opportunities that enhance their career growth. - Recognizing and rewarding subordinates for accomplishments. Show less

    • Andromedia group

      Oct 2016 - Nov 2022
      Fulfillment reports analyst

      I was a Fulfillment Reports Analyst wherein I handled the reporting for Porting and Undershipment Report, Replacement and Refund, Invoice Auditing, Sending Orders to customers, dealing with clients for invoice disputes to name a few.

    • Hopstitch

      Nov 2016 - now
      Amazon seller central customer experience specialist

      I am handling Amazon Seller Central customer service support by answering customer's emails, fulfilling replacements and refunds, replying to negative reviews, and checking ASIN's.

  • Licenses & Certifications