Janice Sarao

Janice sarao

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location of Janice SaraoMetro Manila, National Capital Region, Philippines
Followers of Janice Sarao291 followers
  • Timeline

  • About me

    Fulfillment Reports Analyst, Amazon Seller Central Customer Support, Campaign Manager in BPO

  • Education

    • St. scholastica's college, manila

      1998 - 2002
      Bs business systems and technology management

      Activities and Societies: Business Systems and Technology Management Member Participated in different outreach programs to help the less fortunates and educate street children.

    • St. mary's academy

      1994 - 1998
    • St. scholastica's college, manila

      1998 - 2002
      Bachelor of commerce - bcom business systems and technology management a+
    • St. scholastica's college, manila

      -
      Bachelor's degree business systems and technology management
  • Experience

    • Acs (all asia contact solutions)

      Jan 2002 - Jan 2003
      Inbound team lead
    • Touch asia solutions, inc

      Sept 2003 - Feb 2007
      Team leader
    • Northstar solutions inc

      Feb 2007 - Sept 2015
      Campaign manager

      - Oversee performance management, ISR’s discipline, development of ISRs, and Team Leaders. - Responsible for providing subordinates timely, candid and constructive performance/quality feedback by calibration sessions. - Identifying the needs of ISRs and Team Leaders to ensure they have the necessary tools to provide good performance, raise efficiency and achieve goals. - Provide challenging opportunities that enhance their career growth. - Recognizing and rewarding subordinates for accomplishments. Show less

    • Andromedia group

      Oct 2016 - Nov 2022
      Fulfillment reports analyst

      I was a Fulfillment Reports Analyst wherein I handled the reporting for Porting and Undershipment Report, Replacement and Refund, Invoice Auditing, Sending Orders to customers, dealing with clients for invoice disputes to name a few.

    • Hopstitch

      Nov 2016 - now
      Amazon seller central customer experience specialist

      I am handling Amazon Seller Central customer service support by answering customer's emails, fulfilling replacements and refunds, replying to negative reviews, and checking ASIN's.

  • Licenses & Certifications