Experience

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  Illinois wesleyan university

  Feb 2009 - Oct 2013

  Student loan coordinator financial aid/financial aid office coordinator

  •Processed, certified, and disbursed all federal, private, and institutional loans for entire student body.• Performed exit counseling for all graduating seniors and withdraws in accordance with federal regulations.• Monitored and regulated student loan indebtedness.• Innovated and created new procedures for parent loans, exit counseling, and vault maintenance.• Communicated with business office, government, and private lenders frequently to keep the loans running smoothly.• Interviewed and managed student workers for loans positions. Show less

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  Allstate

  Oct 2013 - Dec 2021

  • • Managed and developed teams of 6 across the US and Ireland. • Responsible for pricing execution in multiple regions and assessed resources needed.• Oversaw filings/correspondence with the department of insurance completed by team.• Restructured all work in pipeline for regions while identifying and assigning projects to supports. • Generated feedback and measured performance management and development plans for all direct reports.• Participated in recruiting processes to ensure that individuals with the appropriate qualifications and skills were hired.• Established and evaluated procedures/processes to determine/recommend alternatives and improvements.• Initiated strong relationships among teams and team members to ensure cooperation on project objectives. Show less • Accounted for the overall coordination and execution of projects while ensuring project results aligned with company strategy and goals.• Analyzed and constructed all business requirements for several large initiatives totaling over $5 million. • Led discussions with subject matter experts on multiple countrywide projects and state initiatives.• Communicated project details and guided key stakeholders while ensuring project timelines/milestones were met.• Engaged and motivated project team members while managing project resources, scope, timeline, quality, and cost.• Identified and challenged potential project risks and implemented process improvements.• Developed a relationship with technology project managers to ensure business needs were met while learning system processes.• Provided training and assistance to new hires. Show less • Managed multiple regions and implemented new rating structures for multiple states.• Built first specialty line in accordance with rules and rates by working with data, pricing, and line management teams. • Communicated and coordinated with Pricing Analytics to gather requirements in order to design and build Auto and Homeowner line rate calculations within timelines.• Conducted interviews and participated in hiring and training processes for new hires.• Modeled and validated data impacts that drove potential pricing decisions/strategies.• Provided segmented analysis and measurements of pricing structures for multiple lines. Show less

  • Pricing Team Lead

    Aug 2018 - Dec 2021

  • Project Manager Consultant

    Jun 2016 - Aug 2018

  • Product Operations Senior Analyst III

    Oct 2013 - Jun 2016
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  Walgreens

  Dec 2021 - Apr 2024

  Pharmacy & retail operations project manager

  • Orchestrated collaboration among product, business, and technology teams across the US, India, Ireland, and Italy to ensure seamless integration of the Pharmacy Renewal program, demonstrating leadership in fostering cross-functional synergy.• Fostered strategic partnerships across departments, driving process enhancements and operational efficiencies through the successful implementation of innovative processes.• Led high-impact meetings for the prioritization of Renewal business features and overarching enterprise initiatives, adeptly tracking and securing up to 35 stakeholder approvals.• Directed the end-to-end lifecycle of 149 change requests and 309 specifications in Jira, ensuring alignment with both UX design principles and program-level objectives.• Developed comprehensive documentation and workflow structures within Jira, serving as the foundation for training materials and ensuring business readiness. Show less

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  Wintrust financial corporation

  Apr 2024 - now

  Senior project manager