Experience

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  Akcreations

  Aug 2007 - Jul 2013

  Founder/developer

  - Utilized CSS3, HTML5, JavaScript, JQuery, PHP, MySQL, WordPress, Joomla, and Drupal to create and maintain custom websites for clients worldwide- Created written and video training documentation for customers on Content Management Systems and SEO techniques using non-technical terms- Expanded employees from one to six through outsourcing and was responsible for training, development, and periodic performance evaluations to ensure quality control- Increased profits by 200% in the second year and by 25 - 30% each consecutive year- Increased clientele by 75% in the second year Show less

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  Crowdvine

  Jul 2008 - Jun 2013

  General manager

  - Managed the end-to-end delivery of custom social networks part time- Delegated tasks to developers to improve the platform and maintain network stability- Provided support for customers and answer sales-related inquiries through email and phone- Responsible for maintaining current accounts and customer satisfaction- Increased capacity for supported networks in first year by 400%- Developed custom designs to over 100 networks using HTML, CSS, and JavaScript

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  Lexisnexis martindale-hubbell

  Jun 2012 - Sept 2013

  Web developer

  - Created custom desktop and mobile WordPress websites from Photoshop design files using HTML5, CSS3, JQuery, and PHP- Consistently met and exceeded client Net Promoter Scores related to assigned projects and was recognized as top talent among peers- On average, developed 20 websites per month, which was 10 more than the average for the Web Development team

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  I.d. systems, inc.

  Sept 2013 - Jun 2014

  Junior it project manager

  - Led a global team in the conversion of two thick client wireless asset management systems into cloud web and mobile applications using Visual Studio, TFS, ASP.NET MVC5, ASP.NET Web API, C#, MS SQL server, and Oracle Cloud- Collaborated with Executive leadership and third party vendors to gather critical business requirements, determine KPIs, and mitigate project risks- Created IEEE Software Requirements Specification (SRS) documents, Scope of Work documents, wireframes, prototypes, design implementation documents, and project plans for both platforms- Gathered and analyzed customer feedback through A/B testing and focus groups to improve likelihood of project success and customer satisfaction- Maintained the project backlog and delegated tasks, analyzed and reported on KPIs to leadership after release into the cloud Show less

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  Hertz

  Jun 2014 - May 2016

  Project manager - ecommerce/mobile

  - Managed cross-functional, geographically-dispersed teams in the development and enhancement of desktop websites as well as iOS and Android mobile applications for Hertz, Hertz 24x7, Dollar, and Thrifty.com- Drove various product improvement initiatives, resulting in a 200% increase in revenue generated annually from the Hertz.com Mobile Apps - Interpreted and delivered key business and customer requirements that resulted in the iOS App conversion rate increasing by 300% and the Apple store rating increasing from two stars to four and one-half stars- Restructured the bug and task flow in JIRA to use an Agile approach, which was later set as a standard for all of eCommerce- Guided the Hertz 24x7 team through the transition from the Waterfall approach to Agile, reducing release time to market by over two weeks Show less

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  Ibm

  Jun 2016 - Sept 2016

  Technical project manager

  Hertz eCommerce division merged to IBM.

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  Adp

  Oct 2016 - now

  • Director - Technical Program Management

    Dec 2021 - now

  • Lead Technical Program/Project Manager

    Mar 2021 - Dec 2021

  • Senior Technical Project Manager

    Sept 2018 - Mar 2021

  • Technical Project Manager

    Oct 2016 - Sept 2018