Mohamad Traboulsi

Experience

• 

  HSBC Bank Middle East Limited

  Jun 2001 - Aug 2007

  Personal Financial Services & Relationship Officer

  • Maximize Sales Opportunities and proper handling of sales territory by boosting sales achievements and cross selling other products (Increase bank’s market share).• Monitor service quality indicators and use corrective measures to ensure highest level of clients’ satisfactions.• Ensure that all problems/complaints/queries are handled quickly, efficiently and tactfully.• Maintain high scores in quality and service performance (HSBC customers driven mythology).• Build strong relationships with top clients and enhance the high net worth segment.• Initiate and help create new contacts when opportunities appear to be saturated and sales potential exhausted and leverage on existing customer base to improve profitability while driving customer retention.• Build and enhance relationship (Cars and Mortgage Dealers) as well as cultivated retention and growth opportunities.• Implement strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets. Developed, implemented, and monitored programs to maximize revenue. Show less

• 

  Al Baraka Bank SAL BBL (Islamic)

  Sept 2007 - Mar 2008

  Senior Personal Financial Services Officer

  • Consistently meet and exceed service standards set for the customer services area by taking ownership of solving customer problems and handling it till final resolution within the set policies and procedures.• Identify training and coaching needs to develop the selling skills and competencies of the designated branch staff members.• Guide existing customers toward the right products that meet their needs & cross-sell other suitable products along with a professional and high customer service standards.• Acquire new clients and build new relationships compatible with the Islamic products and services.• Monitor and manage existing customer’s portfolio and provide efficient information about Islamic products and related offered services.• Recommend numerous solutions to clients based on assessment of customer's circumstances, needs and market risk.• Gather, assess and document all requirements of Retail & Corporate Business, Credit Administration, Recovery & Collection, Risk, and asset related branch operations. Show less

• 

  International Bank of Qatar (IBQ)

  Apr 2008 - now

  • Prepare Overall Retail Business Standpoint, highlighting Financial Ratios and reflecting Retail Business KPIs in terms of P&L, Risk, Productivity, Services and Portfolios trend.• Provide business analysis and operational support to senior management related to strategic planning, budget forecasting, cost controlling and related business development plans.• Conduct market research trends, identify business priorities and recommend financial solutions to new and existing clients based on business needs.• Implement Retail Banking cross sell initiatives “business driver” in line with the management strategies and the set growth.• Design rewarding program “Incentive Schemes” for sales force teams with involvement of back office members in terms of successful referrals rewarding. • Create tailored business models as a value proposition scaled up to a profitable business and facilitating a traceable process with high quality management techniques.• Transfer data sourced from the Business Planning and Analysis Unit into business development guidelines aligned with organizational goals.• Lead data assessment projects and segmentation tactics and facilitate business process and work flow based on set criteria.• Investigate and resolve medium to complex complaints and conducted root cause analysis to prevent similar issues in the future. Show less • Manage and control the implemented business strategies for branches.• Review the execution of the short and long term business plans “alignment with the management vision”.• Drive business development through smart management and creative deals.• Identify training and coaching needs to develop skills and competencies of front liners.• Evaluate service quality results and ensure high level of customer satisfaction. • Explore new areas for potential growth based on analyzing the competitive environments in micro market. • Provide accurate and comprehensive MIS reports (Business KPI’s, Trend and Performance analysis). • Organize the efficiency of logistic requirements for all campaigns and promotions along with high standards. • Revise retail credit policy & related business offers based on risk management guidelines and set revenue.• Manage incentive reports for all channels and create different types and projections to source new business as well as motivating the sales team to provide best performance. Show less • Assist Head of Personal Banking in supporting and coaching personal banking officers (15 members) to insure and maintain high level of performance.• Build new business / customer acquisition goals and manage relationships within the Elite Segment, in accordance with the bank's customer service guidelines (Portfolio management).• Ensure that sale achievements are aligned with budget figures for all relevant products and the service quality standards are met.• Source and call on individual prospects as well as organize and conduct sales presentations to groups, clubs, associations, companies and other organizations.• Provide financial advices and offer customized product solutions in accordance to the bank's prescribed standards as well as industry regulatory requirements.• Maintain customer loyalty and promote brand identity by providing excellent customer service via regular updates and reviews on our range of financial products as well as meeting all customers' needs.• Monitor customers’ complaints and solve business problems to reach customer’s satisfaction. Show less

  • Manager Business Analysis

    Apr 2016 - now

  • Senior Retail Business Development Officer

    Jul 2008 - now

  • Senior Personal Banking Officer

    Apr 2008 - Jul 2008