Experience

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  Woolworths limited

  Oct 2004 - Jun 2012

  Inventory and skilled bakery team member

  Work cooperatively in an engaging and productive team environment while providing personable customer service. * Stock Management, keeping temperature records, maintaining clean areas* Trained in all departments* Taking delivery of trucks* Creating cakes to custom order, baking a variety of bakery items and creating attractive displays

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  Sirromet wines

  Mar 2010 - Jan 2011

  Function and special events server

  Provide courteous and professional tailored service style to guests, ensuring all needs are met.* Assist in the set up, delivery and pack down of event spaces * Greet and assist guests with directions utilising excellent customer service * Provide smooth and efficient food and beverage service

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  Sugar and plumm

  Aug 2012 - Jun 2014

  Manager

  Manage a staff of over 35 within the flagship location of a French-American bistro and Patisserie. Utilizing 10 years of customer service, teamwork and time management skills and experience within the restaurant and retail industries, responsibilities include:* Interacting with customers, employees, sales representatives, vendors and licensing officials* Hiring, training and motivating staff to provide excellent customer service through teamwork* Completing opening and or end of day financial and business administration reports and paperwork* Supervising the FOH and restaurant during daily service, reporting directly to the GM* Ensuring the quality and consistency of food items * Ordering and tracking product inventory* Overseeing the beverage program inclusive of new drink development, training, profitability and inventory control Show less

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  Malt dining

  Oct 2014 - Nov 2015

  Food and beverage supervisor & waitress
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  Queensland performing arts centre (qpac)

  Feb 2015 - Jul 2022

  Responsible for the logistical management, maintenance and running of hundreds of personnel rosters in multiple departments to ensure operational and client requirements are met. I am the point of contact for managers and employees and ensure that systems are operating effectively in the most cost effective manner for the business.Key Responsibilities* Utilised Deputy, Ungerboeck and ENTA Ticketing Software data to forecast and build staff schedules to operational, safety, legal and capacity requirements.* Developed strong working relationships with management, staff and executive team through effective scheduling and communication skills.* Managed logistics, rostering schedules, and information systems day-to-day in a fluid operational space with continuing change. * Honed problem solving and organisational skills to fill and rearrange up to 1200 operational staff shifts per week with covid causing show season cancellations, show rescheduling and mass staff vacancies.* Helped to implement, test and roll out new scheduling software for the company. Show less Working in a range of environments with a number of key stakeholders, I am responsible for managing and coordinating my clients entire events from planning to execution. Overseeing and leading often large and diverse teams in high pressure situations, I utilise my sound business principles and honed customer service, account management and organisational skills to ensure client satisfaction.Key Responsibilities* Increased events sales and profitability through converting event enquiries, managing corporate accounts, conducting client interviews, and liaising with suppliers to ensure a seamless customer experience from booking to post event evaluation.* Create detailed contracts, budgets and event orders for clients according to their objectives with accurate project milestones determined and managed to ensure adherence. * Provided the highest standard of tailored service and fostered relationships with events organised for, stakeholders and clients from different backgrounds including Government representatives, big business, media, dignitaries, international artists and other VIP's.* Provided leadership and guidance to a large and diverse team of up to 40 direct staff, created, and implemented staff and management training with formalised performance appraisals.* In charge of running the department whenever the manager was on leave or away. Show less Responsible for the management of a large team of diverse staff and the efficient operational running of hospitality services in over 11 different food and beverage outlets. Responsibilities include;* Lead and motivate the team; coach, counsel and discipline staff and provide constructive feedback to enhance performance.* Manage, oversee and continuously improve the level of service standards, assist in quality control and enforce hygiene best practices.* Maintain stock levels, complete closing point of sale tasks and be the bridge between kitchen and front of house to ensure a smooth service. Show less

  • Scheduling Coordinator- Food, Beverage and Patron Services (Secondment)

    Mar 2021 - Jul 2022

  • Manager- Events

    Nov 2015 - Jul 2022

  • Food and Beverage Supervisor

    Feb 2015 - Oct 2015
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  Rmit university

  Aug 2023 - now

  Events advisor

  As an event advisor within the International and Engagement Portfolio, I am responsible for supporting the end-to-end development and delivery of strategic and major university events as well as supporting enterprise wide campaigns. This is achieved through creating transformational experiences via delivered face-to-face, digital and hybrid events to best practice for various university stakeholders.