Experience

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  Ipsos

  Jun 2016 - Sept 2016

  Researcher
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  European youth parliament (eyp)

  Jan 2019 - Aug 2019

  Volunteer
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  Teb

  Aug 2019 - Feb 2022

  International customer service representative

  Delivered comprehensive services across sales, complaint resolution, recovery, and special customer departments, handling a wide range of customer inquiries and issues.Enhanced financial skills through responsibilities involving financial transactions and recovery processes.Managed high-volume inbound calls, providing prompt and effective assistance to customers, ensuring a positive and efficient service experience

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  Concentrix

  Feb 2022 - May 2024

  Global customer advisor

  Getir (United Kingdom)Efficiently handled multiple communication channels including calls, chats, and emails, addressing customer inquiries and concerns in real-time.Managed all aspects of customer experiences, from initial request through to resolution, ensuring comprehensive and timely solutions to complaints and issues.Reviewed and acted upon suspicious account activity reported by customer service representatives, safeguarding customer accounts and maintaining security.Contributed to business success by effectively utilizing company resources, supporting a sustainable workforce, and driving operational growth. Show less

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  Servicology

  Oct 2024 - Nov 2024

  Customer support specialist
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  Cryptocurrency

  Dec 2024 - now

  Client relations & support executive