Musharraf Hussain

Experience

• 

  Tech Mahindra

  Jul 2007 - Nov 2010

  Technical Associate

  Application Support profile which involved providing L2&L3 support to customer issues/queries which they faced while using our applications.

• 

  Red Hat

  Nov 2010 - now

  Having worked for 2+ years in the role of Associate Manager by leading(and managing) a team of 18+ amazingly talented people, mentoring and coaching more and more people so that they set S.M.A.R.T. goals in their lives and career and they know how to achieve them, worked on and delivered on numerous internal and community initiatives(e.g. Middleware meet-up events) , the time has come to widen my horizon and work on even bigger and more challenging initiatives. I took up this new role of Associate Manager, Technical Support @Red Hat to lead(and manage) a big team of 18+ extremely talented people who are passionate about Red Hat's culture, OpenSource technologies and who aspire to set new trends in this fast growing IT industry. Learning about Leadership and also leading a team of highly talented, skilled, collaborative and brilliant minds in the Middleware industry. Parallel to that I am learning and promoting technologies like ESB, jBPM, Drools, SwitchYard, Camel . Continue to mentor, influence and collaborate with other technology lovers around me. Also helping them grow in their own career and life. Learning & living the dream of learning and promoting technologies like ESB, jBPM, Drools, SwitchYard, Camel . Continue to mentor, influence and collaborate with other technology lovers around me. Continue to work on Red Hat's JBoss portfolio products like SOA-P , FSW , BRMS , BPMS by providing support to customer issues, filing and fixing bugs (wherever possible) raised in those products and also in JBoss Developer forum. Mentoring and guiding youngsters who are learning or aspiring to learn these products and their constituent technologies so that it helps them to learn and grow. Providing support to all sorts of customer queries and debugging issues related to the esteemed middleware products like, Red Hat JBoss Enterprise Application Platform (EAP), Red Hat JBoss Enterprise SOA Platform (SOA-P), Red Hat JBoss Business Rules Management System (BRMS) , Red Hat JBoss BPM Suite (BPMS) , Red Hat JBoss Fuse Service Works (FSW).

  • Manager

    Sept 2019 - now

  • Associate Manager

    Jun 2017 - now

  • Support Operations Lead

    Sept 2016 - May 2017

  • Principal Technical Support Engineer

    Mar 2015 - Sept 2016

  • Senior Technical Support Engineer

    Mar 2013 - Feb 2015

  • Technical Support Engineer

    Nov 2010 - Feb 2013